Atom Perez
Houston
Summary
Dedicated and dependable professional with 3 years of retail experience in fast paced customer service environments. Skilled in assisting customers, supporting daily operations, and working effectively as part of a team. Strong communication, organization, and problem solving abilities with a proven commitment to providing excellent service and maintaining high standards. Recently earned a Computer Aided Drafting and Design Certification from Lone Star College and graduated high school in 2025. Bilingual in English and Spanish, with a strong work ethic, attention to detail, and a willingness to learn and grow professionally.
Overview
3
3
years of professional experience
Work History
Amazon Returns Lead / Retail Associate
Kohl’s
Tomball
01.2023 - Current
- Led Amazon returns operations, ensuring all processes were executed accurately, efficiently, and in compliance with company standards.
- Supervised daily workflow in returns area, directing team members to meet productivity targets in fast-paced environment.
- Resolved customer issues and processed returns to enhance positive customer experience and satisfaction.
- Ensured organization and operational efficiency while managing high return volumes to support store operations.
- Trained and mentored new team members on procedures, systems, and customer service expectations.
- Supported overall store operations including online order fulfillment, inventory management, and merchandising.
Education
Associates degree - Civil Engineering
Lone Star College
TX05-2027
Computer Assisted Drafting And Design Certificate - AutoCad
Lone Star College
Houston, TX05-2026
High School Diploma -
Klein Oak High School
TX01-2025
Skills
- Return authorization
- Freight handling
- Customer service
- Problem solving abilities
- Problem solving
- Inventory management
- Team leadership
- Bilingual (English and Spanish)
- Organization
- Dependable and hardworking
- AutoCAD design
Languages
Spanish
Native/ Bilingual
Timeline
Amazon Returns Lead / Retail Associate
Kohl’s
01.2023 - Current
Associates degree - Civil Engineering
Lone Star College
Computer Assisted Drafting And Design Certificate - AutoCad
Lone Star College
High School Diploma -
Klein Oak High School