Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Attae Griffin

Brooklyn,NY

Summary

A proactive, customer-oriented coordinator with more than seven years of experience in the dynamic HVAC service industry. Skilled in assessing critical issues and prioritizing tasks effectively. Possesses a versatile skill set, including invoicing, parts ordering, contract drafting, time tracking, dispatching, and scheduling. Excels in both team collaboration and individual assignments.

Overview

9
9
years of professional experience

Work History

SERVICE COORDINATOR INTERIM SUPERVISOR

TEC Building Systems LLC
Long Island City, New York
07.2025 - Current
  • Collaborated with all Account Managers and Field Supervisors to prioritize sites managed by designated technician teams, consisting of a workforce exceeding 30 technicians.
  • Took sole ownership of billing and invoicing for contractual and project work due to the Service Billing and Contracts Lead being on medical leave.
  • Opened Service Project jobs and assisted in manpower reassignment for newly opened jobs.
  • Generate Repair Authorization Forms on a larger scale due to working with additional teams, and being the point of contact for all site emergencies that require billable work.

SERVICE COORDINATOR SPECIALIST

TEC Building Systems LLC
Long Island City, USA
01.2021 - 07.2025
  • Collaborated with Account Managers and Field Supervisors to prioritize sites managed by designated technician teams, consisting of a workforce exceeding 20 technicians.
  • Oversaw monthly billing operations for key contract customers, such as Port Authority Bus Terminal, Brooklyn College, and SUNY Downstate.
  • Drafted contract renewals and new contracts for customer review with Account Managers.
  • Streamlined the process of ordering and returning materials by efficiently organizing and overseeing shipments with various manufacturers, including Alps, Honeywell, and Kele.
  • Coordinated and chaired weekly team meetings to discuss key items, including contract renewals, RAFs, and project manpower coverage.
  • Scheduled regular bi-weekly time-tracking audits for technicians to ensure accurate payroll processing.

SERVICE COORDINATOR

TEC Building Systems LLC
Long Island City, USA
01.2018 - 01.2021
  • Oversaw the scheduling of 15 technicians to sites on a weekly basis for planned maintenance and daily for emergency services.
  • Utilized skillset and Building Maintenance System (BMS) information to determine the ideal field technician for emergency situations.
  • Generated Repair Authorization Forms for Time & Material service requests.

ADMINISTRATIVE ASSISTANT

TEC Building System LLC
Long Island City, USA
12.2016 - 01.2018
  • Reviewed HVAC field technician site visit tickets.
  • Achieved significant progress in resolving a substantial one-year accumulation of unchecked service tickets (around 2,000) from the start.
  • Played a vital role in successfully transitioning the organization's scheduling and ticketing process from Adobe Acrobat to ConnectWise with improved efficiency.

Education

High School Diploma -

The Urban Assembly School For Law & Justice
Brooklyn, NY
06.2014

Skills

  • Attention to detail
  • Adobe Acrobat DC
  • Customer service
  • Emergency dispatch
  • MS Office expertise
  • Team collaboration
  • Adaptability
  • Multitasking

Accomplishments

  • 11x Service Coordinator of the Quarter
  • 5x Service Coordinator of the Year (2018, 2020-23)
  • 2x TEC Building Systems Service Employee of the Month
  • Featured in TEC Building Systems Employee Newsletter

Timeline

SERVICE COORDINATOR INTERIM SUPERVISOR

TEC Building Systems LLC
07.2025 - Current

SERVICE COORDINATOR SPECIALIST

TEC Building Systems LLC
01.2021 - 07.2025

SERVICE COORDINATOR

TEC Building Systems LLC
01.2018 - 01.2021

ADMINISTRATIVE ASSISTANT

TEC Building System LLC
12.2016 - 01.2018

High School Diploma -

The Urban Assembly School For Law & Justice

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