Atwoun Ackerley
Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Tech
Barefoot Cable
11.2023 - Current
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Installed and configured new devices and system components.
Non-Emergency Medical Driver
AmeriCare Transportation
01.2019 - 11.2021
- Reduced missed appointment rates by consistently arriving on time and communicating effectively.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Increased company''s reputation by consistently receiving positive feedback from patients.
Office Supervisor
AmeriCare Transportation
11.2021 - 11.2023
- Maintained computer and physical filing systems.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Interacted with customers by phone or email to provide information.
- Maintained and updated office records, both digital and physical.
Substitute Custodian
Monticello High School
08.2013 - 08.2014
- Improved school cleanliness by performing thorough and regular custodial duties, including sweeping, mopping, and sanitizing surfaces.
- Assisted in creating a positive learning environment with diligent maintenance of classrooms, hallways, and common areas.
Education
No Degree - Business
Alfred University
Alfred, NYHigh School Diploma -
Liberty High School
Liberty, NYSkills
- Customer Service
- Equipment Troubleshooting
- Technical Support
- Problem and Issue Resolution
- Flexible and Adaptable
- Valid Driver's License
- Time Management
- Adaptability and Flexibility
Timeline
Service Tech
Barefoot Cable
11.2023 - Current
Office Supervisor
AmeriCare Transportation
11.2021 - 11.2023
Non-Emergency Medical Driver
AmeriCare Transportation
01.2019 - 11.2021
Substitute Custodian
Monticello High School
08.2013 - 08.2014
No Degree - Business
Alfred University
High School Diploma -
Liberty High School