Atys J Perez
Gainesville,FL
Summary
Highly energetic person providing service for more than 10 years in guest service, like hospitals and school
Detail-oriented professional with bilingual abilities combines with integrity as a frontline corporate representative. Well-educated and poised with superior communication skills. Professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Offers Professionalism and positive attitude . Detail-oriented, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Housekeeping at UF Health Psychiatric Hospital
UF Health Psychiatric Hospital
02.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Performed routine in every patient rooms , cleaned and sanitized hallways , nurse station , breakrooms , conferences rooms and other areas that requires cleaning
- Maintained clean, orderly work environment free of hazards.
Concierge Staff Member at North Florida Hospital
Premier Parking Usa
12.2020 - 10.2021
- Arranged patient for transportation inside the hospital
- Facilitated visitors, vendors to get into the hospital
- Trained new concierge staff members on company policies, procedures, and best practices to ensure consistent service quality across the team.
- Contacted nurses and informed after any guest get into patient rooms
- Worked closely with visitors, hospital staff, doctors, and vendors
- Respond to customer requests for products, services, and hospital information
- Understand hospital map/layout. Clearly direct patient and visitor to the correct area
- Answer multi-line phone system
- Monitor and report any suspicious activity or individuals to security
- Respond promptly to any inquiries
- Managed telephone calls efficiently, directing callers to appropriate departments or addressing their concerns personally when possible.
- Conducted regular inventory checks of concierge supplies such as maps and brochures, ordering replacements when necessary.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Patient Safety Sitter
Premier Parkin at Norht Florida Hospital
10.2020 - 10.2021
- Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
- Completed comprehensive training programs in de-escalation techniques to effectively manage agitated or aggressive patients while maintaining personal safety.
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
- Demonstrated a strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
- Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
- Established rapport with patients by demonstrating empathy, respect, and genuine concern for their well-being throughout each interaction.
- Cleaned, sanitized and moved hospital equipment.
Education
Associate of Science - Psychology
Catholic University of Santo Domingo
Dominican Republic 06.2012
Associate of Arts - English As A Second Language
Broward College
Fort Lauderdale, FL12.2009
- CNA Licence
Gator CNA
Gainesville, FL12.2024
Skills
- Problem Anticipation and Resolution
- Amenities Information
- Interpretation and Translation Services
- Clear Communication
- Dining Recommendations
- Problem-solving abilities
- Attention to Detail
- CNA Certification in progress
- Room Cleaning and Restocking
- Basic Life Support
- Computer knowledge
Languages
Spanish
Native or Bilingual
read
science
Timeline
Housekeeping at UF Health Psychiatric Hospital
UF Health Psychiatric Hospital
02.2024 - Current
Concierge Staff Member at North Florida Hospital
Premier Parking Usa
12.2020 - 10.2021
Patient Safety Sitter
Premier Parkin at Norht Florida Hospital
10.2020 - 10.2021
- CNA Licence
Gator CNA
Associate of Science - Psychology
Catholic University of Santo Domingo
Associate of Arts - English As A Second Language
Broward College
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