Carole Payne
Williston,FL
Summary
Attentive switchboard operator with 20 years of experience facilitating communication in a high traffic setting. Strong multi-tasking and technical troubleshooting ability.
Polite and professional switchboard operator with exceptional coordination skills. Proficient in use of MS Word.
Experienced Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Enthusiastic Telephone Operator with 20 years of experience providing phone reception services for car dealerships. Energetic personality with excellent customer service talents.
Overview
19
19
years of professional experience
Work History
UF Health Shands Hospital
Department of Telecommunications
08.1990 - 08.2004
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Connected callers with appropriate professional, department, or business.
- Operated digital paging system to notify recipients of incoming calls.
- Implemented training programs to improve knowledge and skills of new technicians.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Managed approximately 100 incoming calls per day and took messages for personnel when appropriate.
Switchboard Receptionist
Paul West Ford
08.1985 - 08.1990
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Documented messages and forwarded to correct individual.
- Announced important information and emergency notifications over PA system.
- Answered calls on 1-5 rings and engaged customers with friendly, professional demeanor.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Interviewed and hired individuals for different shifts.
- Inspected and checked in vehicles, than assigned ID number to each vehicle then entered information into dealership system.
- Trained by General Manager to order vehicles for car lot.
Telecommunications Operator
UF Health Shands Hospital
08.1990 - 08.2004
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Education
No Degree - Web Design And Development
Westwood College Online
Upland, CAHigh School Diploma -
Williston High School
Williston, FL06.1974
Skills
- Front Desk Operations
- Greeting customers with a cheerful and professional demeanor
- Excellent communication and phone skills
- Switchboard management
- Call Routing and paging personnel
- Professional Communication
- Troubleshooting systems - selected new phone system for dealership and trained all employees
- Information assistance
- Clerical Support
Timeline
UF Health Shands Hospital
Department of Telecommunications
08.1990 - 08.2004
Telecommunications Operator
UF Health Shands Hospital
08.1990 - 08.2004
Switchboard Receptionist
Paul West Ford
08.1985 - 08.1990
No Degree - Web Design And Development
Westwood College Online
High School Diploma -
Williston High School
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