Aubaine Rutland
Indianapolis,IN
Summary
Proven leader in hospitality management, adept at boosting guest satisfaction and streamlining operations, as demonstrated at The Cake Bake Shop. Excels in team monitoring and customer care, driving staff excellence and fostering customer loyalty. Skilled in POS system management and department coordination, with a track record of resolving issues to optimize guest experiences. Energetic and reliable individual with a proven track record of success in achieving revenue goals, streamlining operations, and delivering excellent service. Skilled in training and developing staff, overseeing daily operations and problem-solving. Detail-oriented professional committed to providing outstanding customer service.
Overview
2
2
years of professional experience
Work History
Assistant Restaurant Manager
The Cake Bake Shop
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions
- Correctly calculated inventory and ordered appropriate supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Organized team incentives to increase morale
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Guest Services Manager
The Fresh Market
03.2023 - 09.2023
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival
- Motivated and rewarded employees to improve engagement
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Program Director/ Supervisor
Royal Pin Entertainment
08.2022 - 03.2023
- Routinely observed staff to ensure that team members are following center protocols
- Responsible for employee on-boarding, orientation, and training
- Ensure appropriate inventory levels are met
- Maintained friendly and courteous atmosphere for all guests at all times
- Counted nightly cash totals
- Received promotion during tenure
- Conducted recruiting events.
Education
Associates in Visual Communications -
Ivy Tech
05.2019
Skills
- Team Monitoring
- Training Materials
- Customer Care
- Customer Loyalty
- Task Delegation
- Recruiting and interviewing
- Guest Experiences
- Staff Training
- Problem Resolution
- Schedule Management
- POS System Management
- Reconciling Cash Totals
- Department Coordination
Timeline
Assistant Restaurant Manager
The Cake Bake Shop
09.2023 - Current
Assistant Guest Services Manager
The Fresh Market
03.2023 - 09.2023
Assistant Program Director/ Supervisor
Royal Pin Entertainment
08.2022 - 03.2023
Associates in Visual Communications -
Ivy Tech
Similar Profiles
Cole DanielCole Daniel
Driver, Warehouse Orders at The Cake Bake ShopDriver, Warehouse Orders at The Cake Bake Shop
Mihir PatelMihir Patel
Sales Manager at Cake N BakeSales Manager at Cake N Bake
Mya GarciaMya Garcia
Kitchen Helper at Rhabit's Bake & CakeKitchen Helper at Rhabit's Bake & Cake