Aubaney Weathersby
Las Vegas,NV
Summary
Experienced remote customer service professional with over 5 years of experience in technical support and banking environments. Skilled in handling high-volume inbound calls, resolving complex customer issues, and delivering clear, empathetic communication in fast-paced virtual settings. Proven ability to troubleshoot technical and account-related problems, maintain accurate documentation in CRM systems, and consistently meet or exceed performance metrics including customer satisfaction and first-call resolution.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Banking Support)
PNC Bank
Remote
01.2024 - Current
- Troubleshoot online banking (OLB) login issues, access errors, and system navigation problems
- Assist customers with enrolling in online banking and setting up digital account access
- Handle banking inquiries including accounts, transactions, debit cards, and fraud concerns
- Process and support account maintenance requests including account closures and updates
- Accurately document customer interactions using CRM systems
- Maintain compliance with banking regulations, security protocols, and verification procedures
- Deliver high-quality customer service while meeting performance and productivity metrics
- Handle sensitive financial information with confidentiality and accuracy
- Provide customer support for banking accounts, transactions, and online banking services
- Assist with debit card issues, fraud concerns, account access, and general inquiries
- Accurately document customer interactions using CRM systems
- Maintain compliance with banking regulations and security protocols
- Deliver high-quality service while meeting performance and productivity goals
- Handle sensitive financial data with confidentiality and accuracy
Technical Support Service Representative
Asurion
Remote
01.2019 - 12.2024
- Managed 80–120 inbound calls daily for technical support and warranty services
- Resolved mobile device and service issues through step-by-step troubleshooting
- Documented all interactions using Zendesk and Salesforce
- Maintained strong customer satisfaction and first-call resolution rates
- De-escalated complex customer issues with professionalism and empathy
Education
Associate of Arts - undefined
Hinds Community College
Raymond, MS05.2019
High School Diploma - undefined
Madison Central High School
Madison, MS05.2016
Skills
- Technical Troubleshooting & Device Support
- Remote Customer Service Excellence
- CRM systems: Zendesk, Salesforce, Five9
- Banking Customer Support
- Conflict Resolution & De-Escalation
- First Call Resolution (FCR)
- Call Documentation & Ticketing systems
- Microsoft Office & Basic IT Systems
- Time Management & Multitasking
Timeline
Customer Service Representative (Banking Support)
PNC Bank
01.2024 - Current
Technical Support Service Representative
Asurion
01.2019 - 12.2024
Associate of Arts - undefined
Hinds Community College
High School Diploma - undefined
Madison Central High School