Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Aubree Floyd

Clyde,NC

Summary

Motivated hospitality professional with proven experience in delivering outstanding customer service. Skilled in active listening, time management, and teamwork, contributing to a seamless dining experience while ensuring satisfaction and safety standards.

Overview

2
2
years of professional experience

Work History

Waitress

Haywood 209 Cafe
Waynesville, NC
08.2024 - 03.2026
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Accurately processed orders using point-of-sale systems, enhancing efficiency during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate meal delivery.
  • Assisted in training new staff members on menu knowledge and service protocols.
  • Maintained cleanliness and organization of dining area to meet health and safety standards.
  • Resolved customer inquiries and complaints promptly, maintaining customer satisfaction levels.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

High School Diploma - College Prep/Nursing

Pisgah High School
Canton, NC
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Cash handling
  • Decision-making
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Memory retention
  • Active listening
  • Time management
  • Performance improvement
  • Upselling techniques

Timeline

Waitress

Haywood 209 Cafe
08.2024 - 03.2026

High School Diploma - College Prep/Nursing

Pisgah High School
Aubree Floyd