Aubree Lewis

• Personalized occupied rooms to enhance guest comfort and deliver an unforgettable guest experience.
• Responded to guest requests and delivered exceptional customer service to enhance overall guest experience.
• Cleaned and maintained guest rooms to meet MGM’s quality and cleanliness standards within required timeframes.

• Troubleshot device, software, and connectivity issues for customers across mobile and smart home systems, enhancing overall user experience.

• Delivered personalized support, increasing customer understanding and fostering greater device adoption.

• Achieved high quality assurance results through accurate issue diagnosis and effective communication with customers.

• Supported Verizon customers with billing, financial adjustments, and payment concerns to enhance resolution efficiency.

• Clarified charges, plans, and account options to minimize recurring inquiries and improve customer understanding.

• Assisted customers with basic device troubleshooting at Verizon. and network inquiries.

• Managed daily store operations, overseeing opening/closing, payroll processing, inventory control, and a team of six to maintain operational efficiency.

• Provided sales support, achieving store performance goals through effective team coordination and customer engagement.

• Delivered premium customer experience by utilizing product expertise and offering attentive service, enhancing customer satisfaction.