Summary
Overview
Work History
Education
Skills
lasagna love volunteer
volunteer luncheon coordinator
Timeline
Generic

Aubree Mackey

Citrus Height,CA

Summary

As evidenced by the multiple customer reviews on Yelp speaking to her kindness, knowledge, and great customer service:


"Aubrey was quick, informative and efficient."

-December 13, 2016


"Such great customer service and service as a whole. From start to finish everything was great. Aubrey communicated very well and made sure everything was in place for the visit."

-December 6, 2017


"Communication was great from start to finish. Right from the initial consultation with Aubree to the final follow-up, they ensured that all our concerns and questions were addressed promptly."

-October 21, 2023


"Aubree (office manager) is an asset to the company! Her customer service was outstanding."

-June 28, 2017


"The first person I spoke to was Aubree. In providing the details of the scope of my project to her, I could tell that she is very detailed, knowledgable, and excellent with communication. I have dealt with a lot of contractors over the years and can definitely say that Aubree is one of the most polite and pleasant first point of contacts that I have ever worked with. After looking into all my options, I went ahead and booked Wiring Integrity for this project, as Aubree, with her personable character, presentation of the quote, and follow ups, stood out from the rest of the crowd."

-September 23, 2020

Overview

23
23
years of professional experience

Work History

Office Manager and Business Owner

Wiring Integrity
04.2015 - Current


  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 30 incoming calls, and emails from customers and local jurisdictions.


Teacher

Self Employed
01.2007 - 01.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed varying class sizes from one on one, to groups of 50 students.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.


Customer Service

Various
04.2001 - 05.2007
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Arts - Public Relations And Organizational Communication

California State University Sacramento
Sacramento, CA
05.2007

Skills

  • Customer Service
  • Team Supervision
  • Office Management
  • Relationship Building
  • Positive Attitude
  • Guest Relations
  • Conflict Resolution
  • Time Management

lasagna love volunteer

I love to feed people! Nothing makes me happier than sharing what I have cooked with others, so Lasagna Love was a perfect match. I have coordinated this service project with my church family and we have fine tuned our lasagna making, and meal delivering over the past year to near perfection, delivering 8-12 lasagna dinner meals one Sunday each month.

volunteer luncheon coordinator

Again, my passion is sharing food with others, and for the past two and half years I have planned, and prepared a luncheon every Sunday for approximately 20 congregants. I have loved sharing a meal with my church family, enjoying great conversation and laughs as we enjoy the food that I've prepared. 

Timeline

Office Manager and Business Owner

Wiring Integrity
04.2015 - Current

Teacher

Self Employed
01.2007 - 01.2015

Customer Service

Various
04.2001 - 05.2007

Bachelor of Arts - Public Relations And Organizational Communication

California State University Sacramento
Aubree Mackey