Aubree Paau
Hewitt
Summary
Dynamic professional with a proven track record at Results Companies, adept in problem-solving and relationship building. Excelled in enhancing customer satisfaction and resolving disputes, demonstrating exceptional organizational skills and a positive attitude. Skilled in clear communication and customer care, consistently achieving optimal outcomes and fostering positive experiences.
Overview
3
3
years of professional experience
Work History
Agent
Results Companies
10.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Manager
McDonalds
01.2024 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Leader
Dunkin' Donuts
02.2023 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Sonic
04.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Midway Highschool
Hewitt, TX05.2023
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Flexible schedule
- Relationship building
Timeline
Agent
Results Companies
10.2024 - Current
Manager
McDonalds
01.2024 - 09.2024
Shift Leader
Dunkin' Donuts
02.2023 - 10.2023
Shift Leader
Sonic
04.2022 - 01.2023
High School Diploma -
Midway Highschool
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