Aubree Santolaya
RKDentistry
Walnut Creek,CA
1
Certification
20
years of professional experience
Reliable and thorough healthcare administrative professional with 20 years of experience managing front-desk operations, patient intake, and clinic schedules. Skilled at screening medical histories, coordinating patient care across departments, and helping families navigate stressful transitions with patience and empathy. Based in the Bay Area with reliable transportation, looking to bring a strong background in HIPAA compliance and accurate data entry to the Admissions & Assessments Coordinator role at Alamo Health Management.
Work History
Healthcare Coordinator
5 Years 5 Months- Managed the complete patient check-in and screening process for a busy clinic, carefully reviewing complex medical histories to ensure all entry requirements were met.
- Coordinated daily schedules and care plans across departments, working directly with providers to keep the facility prepared for new patient arrivals.
- Acted as the main point of contact for families and external partners, providing clear updates and a calm presence during difficult or high-stress care transitions.
- Worked independently with minimal supervision, balancing sensitive administrative tracking with daily face-to-face interactions with doctors and clients.
Patient Intake & Care Scheduling Coordinator
10 Years 5 Months- Organized and audited intake documentation packets, ensuring all personal, financial, and treatment records strictly followed HIPAA and state privacy laws.
- Balanced provider calendars and daily workflows, successfully handling urgent scheduling requests and high-priority patient placements without errors.
- Oversaw front-desk operations for a fast-paced clinical environment, building strong, long-term relationships with patients and local healthcare professionals.
- Maintained a consistent, ten-year track record of reliability, helping the office run efficiently while keeping electronic medical records completely up to date.
Education
High School Diploma
Skills
Patient Intake & Pre-Screening
Medical History Tracking
Appointment & Calendar Triage
HIPAA Rules & Regulations
De-escalation & Active Listening
Bay Area Regional Travel
Records Auditing
Family & Provider Relations
Certification
- Dental Assistant Certificate- 2005-2006
Timeline
Healthcare Coordinator
RKDentistry
03.2021 - CurrentRead More
Patient Intake & Care Scheduling Coordinator
Dr. Ali Shirani DDS
04.2006 - 09.2016Read More
Concord High
High School Diploma
Read More