Aubresha Bass
Long Beach,CA
Summary
Providing 12 years of professional work experience from multiple successful establishments. Seeking to use my knowledge, skills, and victories to represent a company with professionalism and utmost integrity.
Overview
12
12
years of professional experience
Work History
Loan Resolution Specialist
Credit9
10.2022 - Current
- Processed high volumes of payment via ACH, debit card, and cash payments.
- Provide excellent customer service, addressing borrower concerns and answering questions about the resolution process.
- Identify RFD and propose suitable payment arrangements
- Conduct skip tracing, recommend legal action, as necessary
- Educate clients on forbearance/ loan modification programs and repayment strategies.
- Review documentation for accuracy, remain in compliance with FDCPA and company policies.
- Collaborate with other departments to ensure timely and accurate processing of loan resolutions.
- Negotiate settlements with attorneys and debt consolidation companies to avoid charge off.
- Assist in training new hires by sharing knowledge and collection techniques
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Conduct thorough investigations to locate debtors using skip tracing techniques.
Servicing Supervisor
Sun West Mortgage Company
07.2017 - 09.2022
- Recruited, interviewed and hired employees for servicing department.
- Managed a team of 40 representatives, ensuring compliance with company policies, procedures, and regulations.
- Resolved client complaints in a one call resolution or follow up when needed.
- Implemented training programs and created SOP’s for department.
- Department call calibration and call reviews.
- Held regular team meetings to encourage, communicate, discuss challenges, celebrate achievements, and provide a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated with clients via phone, email, chat.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences.
Payroll Clerk
Loanme
07.2013 - 07.2017
- Respond and resolve payroll inquiries/ concerns related to payment of wages, overtime, salaries, incentive payments, commissions, vacation balances, wage deductions.
- Processed payroll for over 800 employees, ensuring accuracy and compliance with regulations.
- Process bi-weekly payroll and other compensation accurately, including manual checks when needed, in accordance with all states, federal and local requirements.
- Reviewing payroll records/transactions, for accuracy.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Provided support during financial audits by preparing relevant documentation related to payroll transactions.
- Entered figures using 10-key calculator to compute data quickly.
- Collaborated with HR department to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
Education
High School Diploma -
Jordan High School
Long Beach, CASkills
- Microsoft office
- Organization skills
- Debt negotiation
- Employee training
- Customer service
- Problem-solving
- Leadership skills
- Multitasking
Timeline
Loan Resolution Specialist
Credit9
10.2022 - Current
Servicing Supervisor
Sun West Mortgage Company
07.2017 - 09.2022
Payroll Clerk
Loanme
07.2013 - 07.2017
High School Diploma -
Jordan High School