Aubrey Abell
Fayetteville,NC
Summary
Dynamic professional with a proven track record at VGS, excelling in customer care and problem-solving. Recognized for enhancing client satisfaction through effective communication and organizational skills. Adept at managing high-pressure situations while maintaining professionalism, ensuring timely resolutions, and fostering positive relationships. Proficient in Microsoft Office and data entry.
Overview
10
10
years of professional experience
Work History
Homemaker
N/A
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Care Advocate
VGS - Veteran Government Services
03.2024 - 10.2024
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Verified patient insurance eligibility and benefits.
- Enhanced client decision-making with comprehensive comparisons of different health insurance plans.
Customer Service Representative
Concentrix
01.2021 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bartender/Server
Jim N Nicks Bar-B-Q
05.2015 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor's Degree - Graphic Design
Arizona State University
Tempe, AZ05-2027
Associate of Science -
Central Carolina Community College
Sanford, NC05-2022
Skills
- Problem-solving
- Organizational skills
- Microsoft office
- Data entry
- Time management
Timeline
Homemaker
N/A
10.2024 - Current
Customer Care Advocate
VGS - Veteran Government Services
03.2024 - 10.2024
Customer Service Representative
Concentrix
01.2021 - 07.2021
Bartender/Server
Jim N Nicks Bar-B-Q
05.2015 - 10.2019
Bachelor's Degree - Graphic Design
Arizona State University
Associate of Science -
Central Carolina Community College
Similar Profiles
Brittany VaughtBrittany Vaught
Cashier Team Lead at N/ACashier Team Lead at N/A
Sheila GallagherSheila Gallagher
Homemaker at N/AHomemaker at N/A
Ben WellsBen Wells
Career Break at N/ACareer Break at N/A
Towanda BryantTowanda Bryant
Corporate Quality Assurance Technician at Alpek PolyesterCorporate Quality Assurance Technician at Alpek Polyester
Jakob WillisJakob Willis
Class C Technician at Firestone Auto CareClass C Technician at Firestone Auto Care