IT Line Support Team Lead with expertise in operational efficiency and process improvement. Demonstrated success in team leadership and effective communication, enhancing customer relationships and support functions. Proven track record of delivering exceptional service in high-pressure environments.
Technical Skills: Troubleshooting and Configuring Hardware/Software, Team Leadership, Project Management, Production Support, Process Improvement,
Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Ticketing Systems (ServiceNow, JIRA), deviceWise, Rockwell, Camtasia, Articulate, VMware, IT Service Management, Splunk, SQL
Languages: Native English speaker; Conversational Japanese and Italian
Soft Skills: Strong communication and interpersonal skills, adaptable, customer-service driven, resilient, resourceful, collaborative