Aubrey Baker
Millbrook,AL
Summary
Motivated and reliable professional with over 9 years of experience in customer service and team leadership. Proven ability to manage teams, resolve customer issues efficiently, and meet performance targets. Strong interpersonal skills paired with a growing foundation in Information Technology. Committed to continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Supervisor
Bath & Body Works
09.2019 - Current
- Lead and motivate store associates to achieve daily, weekly, and monthly sales targets.
- Set clear expectations aligned with company objectives and delegate tasks effectively.
- Maintain a positive and productive work environment by providing coaching, feedback, and performance evaluations.
- Oversee customer interactions to ensure a high-quality service experience.
- Monitor store operations and workflow to support efficiency and compliance.
Guest Services Assistant (GSA)
Target
06.2015 - 10.2018
- Handled complex customer concerns with professionalism, offering timely and effective solutions.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Supported recall procedures and ensured customer satisfaction with every transaction.
- Collaborated with store departments to enhance service delivery and operational efficiency.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH11-2030
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH06.2025
High School Diploma - undefined
Stanhope Elmore High School
05.2015
Skills
- Leadership & Team Coordination
- Conflict Resolution & Customer Service
- Time Management & Organization
- Verbal & Written Communication
- Attention to Detail
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Windows & macOS Operating Systems
- Basic Networking & Troubleshooting
- Cloud Platforms (Google Drive, Microsoft OneDrive)
- POS Systems & Retail Technology
Timeline
Supervisor
Bath & Body Works
09.2019 - Current
Guest Services Assistant (GSA)
Target
06.2015 - 10.2018
High School Diploma - undefined
Stanhope Elmore High School
Bachelor of Science - Information Technology
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University