Orlando Velez

Supervised and trained a team of 12 employees to maintain high productivity and safety standards

• Managed day-to-day operations, including scheduling, resource allocation, and equipment maintenance
• Enhanced operational efficiency by implementing process improvements.
• Fostered a collaborative team culture through effective communication and leadership

• Directed all facets of company operations, including marketing strategies, branding initiatives, and contract negotiations
• Implemented and managed an efficient inventory system, ensuring product availability and cost control
• Designed and delivered training programs for group classes of screen printers, enhancing team productivity and technical expertise
• Maintained meticulous records of sales, shipping, and receiving, ensuring operational accuracy and customer satisfaction
• Produced all orders by method of screen printing, DTG, and embroidery

• Managed daily warehouse operations, ensuring efficient workflow and inventory management
• Served as key holder, responsible for opening and closing the facility, ensuring security and smooth operations
• Coordinated and oversaw the setup of company booths and marketing materials for pop-up events, ensuring brand consistency and presentation
• Provided exceptional customer service in person, by phone, and through email, addressing inquiries and resolving issues promptly
• Conducted product inspections and exchanges, ensuring that all products met quality standards before distribution
• Managed all aspects of shipping, including packing, labeling of approximately 200-600 packages, and coordinating logistics to ensure timely and accurate deliveries to customers

• Performed various construction and maintenance tasks, including fence and deck building, plumbing, welding, laying concrete, painting, gate installation, flooring, demolition, framing, and sheetrock installation
• Safely operated heavy machinery and power tools to complete jobs efficiently and to specification
• Drove company vehicles to and from job sites and supply runs, ensuring timely delivery of materials and equipment
• Delivered trustworthy service while in customer homes, maintaining professionalism and ensuring high customer satisfaction
• Completed all projects on time and within budget, contributing to repeat business and positive customer reviews