Aubrey Cantrell

• Managed check-in and check-out processes, enhancing operational efficiency.
• Handled member inquiries and resolved issues promptly to improve satisfaction.
• Processed membership applications and payments, maintaining data accuracy.
• Greeted and assisted members, ensuring a welcoming atmosphere at front desk.
• Monitored facility cleanliness and safety standards to uphold brand reputation.
• Assisted in scheduling fitness classes, optimizing member engagement opportunities.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
• Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
• Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
• Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
• Planned coverage needs and organized services to support incoming special events.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
• Answered customer telephone calls promptly and appropriately handled needs.

AP Psychology

College ELA

College Chemistry

Honors Geometry

Honors Algebra

Honors ELA

Weighted GPA of 3.8