Aubrey Davis
Horsham,PA
Summary
Compassionate professional specializing in emergency dispatch operations with proven ability to manage high-stress situations. Expertise in prioritizing urgent calls and coordinating first responders. Strong communication skills and highly motivated with a strong work ethic and adaptability, excelling in both independent and collaborative roles and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
911 Calltaker
Montgomery County
03.2024 - Current
- Answered emergency calls and assessed situations to provide timely and appropriate responses.
- Delivered vital information to first responders during high-pressure incidents, enhancing situational awareness.
- Monitored ongoing incidents and relayed critical updates to responders, ensuring informed decision-making.
- Reassured callers with empathy, building trust and promoting calm in high-stress situations.
- Guided new staff on protocol adherence and emergency call procedures to ensure consistent response quality.
- Assisted coworkers with urgency to enhance team efficiency.
- Worked 12-hour night shifts to ensure coverage and continuous support.
Kennel Assistant
VCA Wellington Animal Hospital
Newtown Square
02.2023 - 02.2024
- Administered specialized care plans through feeding, bathing, and exercising dogs.
- Provided daily care for dogs, including feeding, watering, and playtime activities.
- Ensured health and safety of dogs during daycare sessions, providing a safe and engaging environment.
- Monitored animal behavior and promptly reported health concerns to ensure timely care.
- Maintained cleanliness and organization of kennel areas, promoting animal health and safety.
- Communicated care instructions and updates to pet owners, enhancing trust and transparency.
Barista
Regal Cinema
Warrington
04.2021 - 05.2022
- Prepared and served diverse coffee beverages to customers promptly.
- Trained new staff on beverage preparation and customer service protocols, fostering greater team efficiency and service consistency.
- Managed cash register operations and processed customer transactions, ensuring accurate and timely service.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and elevating customer satisfaction.
- Provided prompt and professional responses to customer inquiries, strengthening customer relationships.
- Stocked supplies and organized inventory to facilitate smooth daily operations.
- Maintained cleanliness of work area to ensure compliance with health standards.
Full Time Associate
Petsmart
Horsham
09.2020 - 04.2021
- Managed care for all animals on the floor, promoting overall health and well-being.
- Guided customers in selecting pet care products and services, enhancing customer satisfaction and loyalty.
- Trained new associates on store operations policies and procedures, facilitating quicker adaptation to team workflow.
- Executed cash transactions accurately during peak hours, maintaining operational efficiency.
- Assisted in inventory management to ensure timely stock replenishment and minimize shortages.
- Maintained cleanliness and organization of store displays and merchandise for an inviting atmosphere.
Shift Lead
Regal Cinema
Warrington
03.2019 - 08.2019
- Coordinated staff schedules to align with operational demands, enhancing workflow efficiency.
- Supervised team members during shifts, ensuring seamless operations and support.
- Trained new staff on customer service standards and safety protocols.
- Resolved customer complaints, enhancing satisfaction and strengthening customer loyalty.
- Executed opening and closing procedures, including alarm system management and cash handling.
- Monitored movie screenings to ensure quality standards and adherence to schedules.
- Managed inventory levels, ensuring timely replenishment of supplies.
Floor Staff
Regal Cinema
Warrington
03.2017 - 03.2019
- Greeted guests and provided exceptional customer service to create a welcoming atmosphere during movie screenings.
- Resolved customer inquiries and complaints to enhance guest satisfaction.
- Ensured cleanliness and organization of lobby and concession areas to enhance guest experience.
- Operated point-of-sale systems for efficient ticket and concession sales.
- Collaborated with team members to ensure theaters were ready and welcoming for screenings.
- Trained new staff on operational procedures and customer service standards to maintain service quality.
Education
High School Diploma -
Hatboro-Horsham High School
Horsham, PA01-2019
Some College (No Degree) -
Montgomery County Community College
Blue Bell, PASome College (No Degree) - Criminal Justice
East Stroudsburg University
East Stroudsburg, PASkills
- Emergency management
- Verbal and written communication
- Data entry accuracy
- Situational awareness
- Flexible scheduling
- Emotional stability
- Customer relationship management
- Multitasking and prioritization
- Problem solving
- Attention to detail
- Stress management
- Time management
- Quick learning ability
- Dependability and trustworthiness
- Team collaboration
- Teamwork orientation
- Patience and tolerance
- Confidentiality awareness
- Professionalism
- Typing proficiency
- Critical thinking skills
- Self-motivation
Awards
- High School Diploma (graduated early)
- Honor Roll Several Semesters
- Horsham Police Explorers President
- Prestigious Player Award for Softball
- Girl Scout Bronze Award
Timeline
911 Calltaker
Montgomery County
03.2024 - Current
Kennel Assistant
VCA Wellington Animal Hospital
02.2023 - 02.2024
Barista
Regal Cinema
04.2021 - 05.2022
Full Time Associate
Petsmart
09.2020 - 04.2021
Shift Lead
Regal Cinema
03.2019 - 08.2019
Floor Staff
Regal Cinema
03.2017 - 03.2019
High School Diploma -
Hatboro-Horsham High School
Some College (No Degree) -
Montgomery County Community College
Some College (No Degree) - Criminal Justice
East Stroudsburg University