Aubrey fleming
columbus,GA
Summary
Dynamic customer service professional with a proven track record at Loyalty Credit Union, excelling in relationship building and transaction processing. Recognized for enhancing customer satisfaction through effective problem-solving and support. Adept at managing financial transactions while fostering teamwork and collaboration to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Loyalty Credit Union
Pensacola, FL
07.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Cashier
Taco Town
Milton, FL
01.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Team Member
Whataburger
Navarre, FL
03.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Central School
Milton, FL05.2024
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Banking
- Payment processing
- Teamwork and collaboration
Timeline
Member Service Representative
Loyalty Credit Union
07.2024 - 02.2025
Cashier
Taco Town
01.2024 - 07.2024
Team Member
Whataburger
03.2023 - 12.2023
High School Diploma -
Central School