Aubrey Flores
Victoria,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Server
Cantina Tacos and Tequila
Victoria, TX
08.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Baytown Seafood
Victoria, TX
06.2018 - 08.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assisted in training new servers.
Montana Mikes
Server
Victoria, TX
03.2017 - 06.2018
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Followed health safety guidelines when preparing and serving food products.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
High School Diploma -
Memorial Highschool
Victoria, TX05-2009
Skills
- Food inspection
- Order delivery practices
- Hostess support
- Daily specials memorization
- Wine pairing
- Front-of-house display creation
- Point of sale operation
- Item promotion
- Safe food handling
- Table setting knowledge
- Strong work ethic
- Cash handling
- Food safety
- Upselling techniques
- Beverage preparation
- High volume dining
- Exceptional customer service
- Supply restocking
- Wine pairings
- Wine service
- Menu item recommendation
- Hospitality service expertise
- Food safety practices
- Food running
- Professional appearance
- Customer service
- Buffet setup and takedown
- Shift management
- Liquor, wine, and food service
- Food and beverage pairings
- Menu presentation
Timeline
Server
Cantina Tacos and Tequila
08.2024 - Current
Server
Baytown Seafood
06.2018 - 08.2024
Montana Mikes
Server
03.2017 - 06.2018
High School Diploma -
Memorial Highschool