Aubrey Grooms

Carrabba's Restaurant

03.2023 - Current

Minimized customer service complaints by expertly managing customer expectations during busy periods.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Accommodated special seating requests for guests to enhance satisfaction.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Relayed guest comments or suggestions to manager on duty for further action.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Seated patrons based on guest preferences and seating availability.
Answered phone calls to take orders, give information and document reservations.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.