Dynamic store manager with extensive experience in driving sales growth and optimizing customer service strategies. Skilled in training teams, managing inventory, and analyzing sales data to enhance operational efficiency and achieve business goals.
Overview
27
27
years of professional experience
Work History
Sales Representative
Southern Forest Products
Newton, TX
05.2026 - Current
Engaged with customers to identify needs and promote product offerings.
Assisted in managing inventory levels and ensuring product availability.
Processed sales transactions efficiently using point-of-sale systems.
Collaborated with team members to enhance customer service strategies.
Maintained knowledge of product features and benefits to support sales efforts.
Developed relationships with clients to foster repeat business opportunities.
Generated additional sales opportunities with upselling and cross-selling techniques.
Store Manager
Petsense
Orange, TX
10.2024 - 12.2025
Managed daily store operations to ensure optimal customer service and inventory management.
Trained and mentored staff to enhance product knowledge and sales techniques.
Implemented promotional strategies to increase foot traffic and drive sales growth.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Oversaw inventory control processes, ensuring timely restocking of products.
Developed schedules for team members to maintain efficient staffing levels during peak hours.
Collaborated with corporate teams to align store goals with overall business objectives.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Petco
Portland, OR
01.2020 - 10.2025
Resolved customer inquiries and complaints, fostering a positive shopping experience.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Store Manger
Kroger
Portland, OR
02.1999 - 02.2020
Led daily operations to ensure exceptional customer service and store performance.
Managed inventory levels, optimizing stock availability and reducing excess waste.
Trained and mentored team members, enhancing their skills and promoting a positive work environment.
Developed staff schedules to maximize efficiency while maintaining labor cost controls.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.