Aubrey Jones
Johnson City,TN
Summary
My name is Aubrey Jones. I'm25 years old. Born & raised in Johnson City. I went to East Tennessee State University and graduated with my bachelors in Psychology. I stemmed off of that and also took all the classes need to become a Child Life Specialist except the internship and test for the certification. I serve as a front of house team lead at Chick-Fil-A. My responsibilities vary from making sure the front of house is running smoothly, to taking complaints over the phone or in person, developing our team members,& making sure they have a great work experience. I have great problem solving skills and I'm very big people person. I love talking with guests and making things personable. Most recently, I have taken on Social Media Coordinator for a Golf Club called Dudes of Hazards. I make the graphics, make and post content, and follow a schedule of when to post things each week accordingly.
Overview
11
11
years of professional experience
Work History
Social Media Coordinator
Dudes of Hazards
Johnson City, TN
11.2023 - Current
- Created social media content with consistent content and tone.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
Front End Team Lead
Chick-fil-A
Johnson City, TN
11.2019 - Current
- Managed customer complaints and rectified issues to complete satisfaction
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Resolved customer problems by investigating issues, answering questions and building rapport
Team Member
Boys and Girls Club
Elizabethton, TN
08.2016 - 11.2016
- Worked hard to learn required tasks quickly to maximize performance
- Looked for ways to go above and beyond job requirements
- Improved knowledge and productivity through continuous education and learning from senior team leaders
Team Member
Chick-fil-A
Johnson City, TN
07.2013 - 08.2016
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
Education
Bachelor of Science - Psychology
East Tennessee State University
Johnson City, TN12.2021
Skills
- Shift Checklists
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Flexible Hours
- Adaptable and Flexible
- Engaging with Diverse Customers
- Building Customer Loyalty
- Customer Service
- Attention to Detail
- Ability to Lift40 pounds
- Cash Transactions
- Employee Training
- Hospitality Services
- Conflict Management
- Listening Skills
- Opening and Closing Procedures
Timeline
Social Media Coordinator
Dudes of Hazards
11.2023 - Current
Front End Team Lead
Chick-fil-A
11.2019 - Current
Team Member
Boys and Girls Club
08.2016 - 11.2016
Team Member
Chick-fil-A
07.2013 - 08.2016
Bachelor of Science - Psychology
East Tennessee State University