AUBREY KASTL
Rochester
Summary
High-energy and determined student converses easily with any person. Excited to share passion about her school with new and interested parties recognized as fun, engaging, interesting, great at public speaking, and having a dominating voice.
Overview
4
4
years of professional experience
Work History
Tour Guide
Penn State University
University Park, PA
01.2025 - Current
- Conducted engaging historical and cultural tours for diverse groups, enhancing visitor experience.
- Developed customized itineraries based on group interests and educational goals.
- Collaborated with faculty to integrate academic content into tour narratives.
- Trained new guides on best practices for tour delivery and visitor engagement strategies.
Waitress/Assistant Bartender
Shamrock Pub
Utica
06.2023 - Current
- Rearranged tables to cater to customer needs.
- Catered towards the needs of customers when it came to their food and beverages.
- Made alcoholic beverages at the request of servers for customers.
- Used people skills to assure customer satisfaction.
- Assisted other waitstaff, bartenders, and kitchen members to assure a smooth shift for all.
- Maintained knowledge of current menu items, ingredients, and preparation methods.
- Anticipated customer and restaurant needs by constantly evaluating environment.
- Wiped down and cleared tables quickly to reduce customer wait times.
SALES ASSOCIATE
Party City
Rochester
08.2022 - 12.2022
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Maintained knowledge of current and future promotions to inform customer purchasing decisions.
- Organized merchandise to assure ease for customers.
- Completed merchandise floor set according to visual standards and directives.
- Welcomed customers and offered quick assistance to handle diverse needs.
- Recommended products to match customer budget and preferences.
- Helped customers quickly navigate store and locate items.
BANQUET SERVER
Twin Lakes Golf And Swim Club
Oakland Charter Township
05.2022 - 08.2022
- Checked on banquet guests multiple times per event to offer excellent customer service.
- Set up tables, buffets and service areas to prepare for different types of banquets.
- Cleaned up spills and removed trash to maintain professional appearance of banquet areas.
- Maintained station supplies during banquet events to help team members stay on-task.
- Prepared bar garnishes, supplies and glassware prior to banquet start.
Education
Bachelor of Science - Criminology
Pennsylvania State University
University Park, PA05.2028
High School Diploma - undefined
Stoney Creek High School
Rochester Hills, MI06.2024
Skills
- Task prioritization
- Cool under pressure
- Active listening
- Clear communication
- Multitasking Abilities
- Teamwork
- Personable
- Determined
Timeline
Tour Guide
Penn State University
01.2025 - Current
Waitress/Assistant Bartender
Shamrock Pub
06.2023 - Current
SALES ASSOCIATE
Party City
08.2022 - 12.2022
BANQUET SERVER
Twin Lakes Golf And Swim Club
05.2022 - 08.2022
High School Diploma - undefined
Stoney Creek High School
Bachelor of Science - Criminology
Pennsylvania State University