John Franklin
Kihei,HI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Successfully tailored experiences for diverse groups, enhancing guest satisfaction. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Tour Guide
Walea Scuba Surf Paddle
02.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Sales Representative/Project Manager
Star Energy
01.2024 - Current
- Participated in trade shows and conferences to network and generate leads.
- Performed sales presentations for upper management, HOA's, AOAO's and board members.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Oversee project development to completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Server/Food Runner/Busser
Threes Bar and Grill
11.2018 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Food Runner
Five Palms
11.2018 - 05.2021
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Menu memorization
- Team collaboration
- Sales expertise
- Order accuracy
- Quality control
- Allergy awareness
- Task prioritization
- Item promotion
- Upselling techniques
Timeline
Sales Representative/Project Manager
Star Energy
01.2024 - Current
Tour Guide
Walea Scuba Surf Paddle
02.2021 - Current
Server/Food Runner/Busser
Threes Bar and Grill
11.2018 - 07.2022
Server/Food Runner
Five Palms
11.2018 - 05.2021
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