Aubrey Lam
Hampton,GA
Summary
My name is Aubrey lam, I am 19 years old, I have had a job since the age of 14. I am very driven, I love being in customer service and being around people, i have outstanding communication, team work, and customer service skills, I have a bubbly personality, I’m flexible, I’m responsible, I’m easy going, and get along with just about everyone, i go to work to do my job, and i do good at my job, I’m not only there to meet the expectations of the customers, but the managers as well, I’m looking for a career and i am very hard working !
Overview
5
5
years of professional experience
Work History
Server
Three dollar cafe
McDonough, Georgia
01.2020 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Day Care Teacher
Senoia kids academy
Senoia, Georgia
08.2023 - 04.2024
- Observed health practices such as proper handwashing procedures.
- Maintained supplies inventory for the classroom including art materials and books.
- Administered medication according to doctor's orders when needed.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Created a positive, nurturing environment for young students.
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Ensured safety of all children by monitoring playground equipment use.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Taught basic language skills including reading readiness, phonics, writing.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Encouraged creativity through art projects and storytelling.
- Adapted teaching methods based on individual student needs.
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Participated in staff meetings and professional development workshops.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Developed and enforced positive strategies to encourage good behavior.
Beverage Cart Attendant
Eagles Landing Country Club
McDonough, Georgia
06.2023 - 08.2023
- Communicated effectively with co-workers to ensure smooth operations during peak times.
- Greeted guests in a friendly manner while providing excellent customer service.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Ensured that all products were served according to health regulations set forth by the state.
- Assisted fellow team members when needed to ensure optimal efficiency during shifts.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
- Checked ID's and restricted underage customers from purchasing alcoholic beverages.
- Monitored inventory levels closely and restocked items when necessary.
- Assisted customers with beverage selection and order fulfillment.
- Stocked shelves with a variety of beverages including beer, wine, cocktails, juices, soda, and water.
- Informed management about any issues related to equipment malfunctions or damaged merchandise.
- Resolved customer complaints or inquiries promptly and courteously while upholding company values.
- Maintained knowledge of current promotions and discounts for customers as needed.
- Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
- Verified that all areas of the beverage cart were properly sanitized before opening for business each day.
- Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
- Cleaned and maintained the beverage cart on a daily basis.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
Education
High School Diploma -
Skipstone Academy
Griffin, GA05-2022
Skills
- Memory retention
- Cleanliness standards
- Guest Engagement
- Service prioritization
- Order Accuracy
- Quality Control
- Item promotion
- Exceptional customer service
- Sales Techniques
good time management skills
outstanding communication skills
phenomenal teamwork skills
huge people person
really well at handling customers or dealing with situations even when in difficult situation's
very hard worker
very flexible
very hands on
very willing to learn and try new things
Timeline
Day Care Teacher
Senoia kids academy
08.2023 - 04.2024
Beverage Cart Attendant
Eagles Landing Country Club
06.2023 - 08.2023
Server
Three dollar cafe
01.2020 - Current
High School Diploma -
Skipstone Academy