Zechariah Dennis

Summary:

• Sales Performance: Consistently ranked top 3 in sales during shifts.
• Customer Service Excellence: Received 20+ positive reviews for outstanding service. Focused on creating memorable experiences, encouraging guests to try new dishes. Mastered taking orders without writing them down, impressing guests with accuracy.
• Teamwork: Proactively assisted colleagues to ensure smooth operation. Provided support during busy times, calming and assisting coworkers under pressure.
• Problem Solving/Communication: Swiftly addressed guest concerns, offering solutions and alternatives. Proactively communicated delays to manage guest expectations. Offered solutions like appetizers to mitigate guest dissatisfaction.
• Adaptability: Managed a sudden rush of guests on a slow shift, handling over seven tables effectively. Remained composed under pressure, ensuring guest satisfaction despite challenges.

• Proven track record of building and maintaining positive relationships with customers, colleagues, and stakeholders.
• Collaborative mindset to work effectively within teams and across departments to achieve shared objectives.
• Creative problem-solving skills to develop innovative marketing approaches tailored to target audiences.
• Hands-on experience in executing marketing strategies to promote products/services and enhance brand visibility.
• organize and promote fundraising events on behalf of nonprofit organizations, leveraging our expertise to maximize attendance and participation. From community outreach events, created memorable experiences that inspire giving and make a lasting impact.

• Analyzed user behavior on the website, utilizing Google Analytics to inform future website design improvements and content strategies.
• Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
• Conducted thorough competitor analysis, identifying key opportunities for growth in the market landscape.
• Executed consistent online messaging across various social media verticals.
• Project managed multiple clients
• Executed contracts for high pressure accounts