Aubrey McGowan

Whataburger

06.2024 - Current

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Operated register to process payments and collect cash payment for order totals.
Addressed and resolved customer complaints in polite and professional manner.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Fostered positive work environment, leading by example and offering support to team members as needed.
Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.

Summary