Aubrey Morgan
Cushing
Summary
Detail-oriented professional with strong organizational and communication skills. Known for effectively managing operations and resolving customer disputes promptly, ensuring high-quality service delivery and adherence to safety regulations.
Overview
17
17
years of professional experience
Work History
Owner
Morgans Corner Customs
Cushing, OK
12.2021 - Current
- Developed comprehensive business strategies to enhance customer engagement and retention.
- Streamline operational processes, improving efficiency in inventory management and order fulfillment.
- Implement marketing campaigns utilizing social media platforms to increase brand awareness.
- Analyzed financial reports to identify cost-saving opportunities and optimize budget allocation.
- Manage daily operations for a successful small business, ensuring efficient processes and quality services.
- Launch new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
- Coordinate end-to-end production activities, including order processing, shipment logistics, and final delivery.
- Manage all financial responsibilities to ensure timely bill payments and accurate tax preparations.
Manager
Bob McKinney and Sons Custom Butchering
Cushing, OK
09.2010 - 04.2026
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Trained and mentored staff on best practices in butchering techniques.
- Developed and implemented quality control measures to enhance product standards.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Generated invoices and communicated with customers upon service completion.
- Facilitated appointment scheduling by answering calls and making outbound calls for confirmations.
- Engaged with customers directly and via phone to ensure accurate completion of order specifications.
- Collaborated on payroll and tax preparation tasks, ensuring timely and precise financial reporting.
Phone Operator
Falco Alarms and Answering Service
Stillwater, OK
08.2009 - 09.2010
- Managed high-volume incoming calls to ensure timely response and customer satisfaction.
- Operated multi-line phone system to facilitate communication between clients and emergency services.
- Documented call details accurately, ensuring proper logging for follow-up actions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Maintained detailed records of incoming calls for analysis and improvement of phone operator services.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Performed data entry operations to update database with customer responses.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Used Microsoft software to log call data and messages received.
Education
Yale Public Schools
Yale, OK05-2008
CNA, Medical Assistant, Phlebotomy Technician - Medicine
Central Technology Center
Drumright05-2008
Skills
- Customer service
- Time management
- Verbal and written communication
- Documentation and reporting
- Business administration
- Expense tracking
- Data analysis
- Teamwork and collaboration
- Positive attitude
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Owner
Morgans Corner Customs
12.2021 - Current
Manager
Bob McKinney and Sons Custom Butchering
09.2010 - 04.2026
Phone Operator
Falco Alarms and Answering Service
08.2009 - 09.2010
Yale Public Schools
CNA, Medical Assistant, Phlebotomy Technician - Medicine
Central Technology Center
References
Donna McKinney
Owner- Bob McKinney and Sons Custom Butchering
(918) 285-0250
Robert McKinney JR
Owner- Bob McKinney and Sons Custom Butchering
(918) 387-2401
Robert McKinney III
Owner- Bob McKinney and Sons Custom Butchering
(918) 724-5212