AUBREY O’LEARY
Fort Collins,CO
Summary
Dynamic Technical Account Manager with a track record in spearheading customer relationship initiatives and leading EV charger deployment projects. Demonstrates a unique blend of technical expertise and customer engagement skills, enhancing customer satisfaction and operational efficiency in the EV charger space. Fearless and adept at presenting to executive-level customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Lightning eMotors
04.2023 - 12.2023
- Cultivated robust customer relationships, overseeing the management of 10+ accounts nationwide
- Elevated SaaS engagement and customer satisfaction by spearheading a software partnership, effectively bridging customer insights with engineering for seamless implementation
- Collaborated seamlessly with sales managers, engineers, and upfitters to successfully deploy 20+ vehicles
- Spearheaded key sales initiatives for electric vehicle chargers, resulting in a notable 25% increase in charger sales within one year
- Optimized supply chain and quality assurance processes, significantly improving operational efficiency and enhancing customer satisfaction
- Applied Root Cause Analysis (RCA) to tailor solutions for charging and infrastructure concerns, ensuring precise problem resolution
Lightning Energy Program Administrator
Lightning eMotors
12.2022 - 12.2023
- Directed the Lightning Energy division, implementing innovative charging solutions and telematics software
- Successfully executed the rollout of the Lightning Insights interface, optimizing EV deployment strategies and enhancing user experience
Customer Success Intern
Lightning eMotors
05.2022 - 12.2022
- Developed and implemented charger programming and CRM processes, bolstering customer onboarding efficiency
- Conducted comprehensive market research, contributing to the successful launch of the Lightning Mobile product line
Server
Chautauqua Dining Hall
03.2021 - 06.2022
- Excelled in customer service, consistently achieving high satisfaction ratings through effective relationship building and time management
Education
Bachelor's Degree in Ecology & Evolutionary Biology and Environmental Studies -
University of Colorado Boulder
05.2022
Skills
- Demonstrated robust leadership through the independent management of a department post downsizing and the successful training of a Technical Account Manager team of 12 members
- Spearheaded charger Procurement and Deployment, overseeing the full lifecycle from procurement to programming and deployment of 75 chargers
- Managed over 20 Vehicle Deployments and skillfully orchestrated the successful deployment of 75 chargers
- Advanced expertise in CRM, Sales Engineering, and Customer Success
- Delivers exceptional presentations to Executive-Level Customers and internal staff
- Skilled in 8D Root Cause Analysis, Oracle ERP Cloud, Vector CANalyzer, and Smartsheet
- Possesses technical proficiency in Electric Vehicles, Customer Training, and SaaS
- Thrives in Automotive Industry Trade Shows
- Collaborated cross-functionally with Upfitters, Procurement, Quality, and Finance departments
Certification
Google Ads Certification, 10/01/20
Volunteer Experience
- PetSmart, Adoption Specialist, 08/01/16, 05/31/18, Led adoption processes, significantly improving animal welfare tracking and adopter satisfaction
- Community Counts, Education Mentor, 08/01/14, 05/31/18, Mentored four second-grade students from inner-city schools as part of a High School program; Conducted monthly sessions to provide guidance on challenging school subjects and offer developmental assistance. Introduced creative outlets to address challenges faced at home, fostering a positive and supportive environment
Hobbies
- Rock climbing
- Hiking
- Yoga
- Painting
Timeline
Technical Account Manager
Lightning eMotors
04.2023 - 12.2023
Lightning Energy Program Administrator
Lightning eMotors
12.2022 - 12.2023
Customer Success Intern
Lightning eMotors
05.2022 - 12.2022
Server
Chautauqua Dining Hall
03.2021 - 06.2022
Bachelor's Degree in Ecology & Evolutionary Biology and Environmental Studies -
University of Colorado Boulder
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