Aubrey Picketts
Battle Creek,MI
Summary
Currently, I am a cheerleader here at The University of Olivet. I am also pursuing my dream in becoming a kindergarten teacher, I have a lot of love for children and want to make a difference in their lives. I am studying psychology as my major, and education as a minor. I believe I am reliable and follow directions correctly. I'm a hard worker and an organized student with experience in competitive teams, leadership organizations, and working with children in a classroom environment.
Overview
2
2
years of professional experience
Work History
Customer Service
New Holland Brewing
Battle Creek, MI
03.2023 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Explained QR code scanning for electronic menu access.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Answered phones promptly to record and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Customer Service
McGonigle's Deli
Battle Creek, MI
07.2022 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Landscaping Worker
Pennfield Gardens
Battle Creek, MI
04.2022 - 07.2022
- Planted flowers, bushes, shrubs, trees and grass.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Pennfield High School
Battle Creek, MI05.2023
Skills
- Planning
- Customer Service
- Organizational Skills
- Friendly, Positive Attitude
- Time Management
- Dependable and Responsible
- Reliability
- Follows Directions
- Positive and Professional
- Meal and Snack Preparation
Affiliations
- High School Cheer Captain
- High School Dance Team Captain
- National Honor Society
- Honor Roll
- LINK Leader, where you help freshman students with anything that they need
Timeline
Customer Service
New Holland Brewing
03.2023 - Current
Customer Service
McGonigle's Deli
07.2022 - 03.2023
Landscaping Worker
Pennfield Gardens
04.2022 - 07.2022
High School Diploma -
Pennfield High School
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