Sandra Leon
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service
Dennis Uniform
Fort Worth , USA
10.2022 - 09.2024
- Customer Service-calling, emailing, shipping and reshipping order, receiving, picking
- Missed Delivery Returns Processing - manage intake and customer outreach from undeliverable returns
- Create new shipments with updated address as needed
- Samples -creating new order with items needed, pick and ship out order
- Events- sending items for school events and swagg, help at school and setting up for school events and setting up for school visits, traveling when needed, helping Dennis stores when needed with shipping orders and restocking
- Help ship out conference materials, mannequins, tables, etc
- Ensure that high priority requests from all Regional Directors and Managers were taken care of
- Stuck shipments - using the CCC stuck shipment list to determine orders where items are in the unpickable locations, place those orders on a sharded spreadsheet for DDC review and action
- Help ship out paychecks as needed
- Help ship out gift cards as needed
- Help the distribution center with picking at the pack station, ship out store bags, shipping bags, help with loop returns, some training in heat transfer, help in embroidery
- Assist in the Dennis functions: party's, events for staff
- Help AP as needed
- Part of Safety Committee Meeting
- HR Assistant
- Administrative Assistant
Insurance Coordinator/Medical Receptionist
Texas HealthCare PLLC
Fort Worth , USA
09.2015 - 04.2022
- Insurance verification and obtain prior authorizations for cardiology exams, obtain referrals, assist with check-in and check-out and answer multi line phone, collect patients copay, schedule appointments, customer service, data entry, scan papers, make copies and translate when needed
- Interact with medical facilities and doctor offices across the metroplex to insure proper patient care
Patient Intake Representative
Texas Health MedSynergies- Orthopedic Specialty Associates
Fort Worth , USA
01.2015 - 09.2015
- Greet, interview patients and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance, answering phone, schedule appointments, collect copays
Receptionist
Texas HealthCare PLLC
Fort Worth , USA
04.2012 - 12.2013
- Check patients in and check patients out, take co-pay, answer phones, schedule appointments and exams, data entry, scan papers, insurance verification, interact with medical facilities and doctor's offices across the metroplex to insure proper patient care
Receptionist
Horn and Associates (temp agency)
Arlington , USA
10.2011 - 04.2012
- Answer the phone, schedule exams, data entry, insurance verification
Scheduler
Radiology Associates of Tarrant County
Fort Worth , USA
06.2009 - 10.2011
- Patient registration and scheduling, answer phones, file, data entry, billing and coding, insurance verification, posted payments
Medical Office Specialist Extern
Tarrant Injury & Rehab
Fort Worth , USA
10.2008 - 11.2008
- Interact with medical facilities and doctor offices across the metroplex to insure proper patient care and scheduling of patients appointments
Education
Medical Office Specialist Diploma -
Care Centers of Texas
FortWorth, TX12.2008
Highschool Diploma -
Borger High School
Borger, TX05.2002
Skills
- Customer service
- Multitasking
- Planning
- Problem-Solving
- Organization and time management
- Supervision and leadership
- Team building
- Dependable and responsible
- Data entry
- Relationship Building
- Problem Resolution
- Customer Needs Assessment
Languages
Spanish, Professional
Timeline
Customer Service
Dennis Uniform
10.2022 - 09.2024
Insurance Coordinator/Medical Receptionist
Texas HealthCare PLLC
09.2015 - 04.2022
Patient Intake Representative
Texas Health MedSynergies- Orthopedic Specialty Associates
01.2015 - 09.2015
Receptionist
Texas HealthCare PLLC
04.2012 - 12.2013
Receptionist
Horn and Associates (temp agency)
10.2011 - 04.2012
Scheduler
Radiology Associates of Tarrant County
06.2009 - 10.2011
Medical Office Specialist Extern
Tarrant Injury & Rehab
10.2008 - 11.2008
Medical Office Specialist Diploma -
Care Centers of Texas
Highschool Diploma -
Borger High School
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