Aubrey Pratt
bartender
Pittsburgh,PA
Summary
Versatile Bartender with Fourteen years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
21
21
years of professional experience
1
1
Certification
Work History
House Cleaner
Self
Pittsburgh, Pennsylvania
09/01/18 - Current
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Bartender
Paradise Island Bowl
Pittsburgh, PA
05/09/09 - 05.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender
Jackman Inn
Pittsburgh, PA
07.2017 - 04.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Planned and coordinated special events to boost customer numbers and profits.
Server Trainer
Fox and Hound Sports Bar
Pittsburgh, PA
09.2007 - 05.2009
- Provided exceptional service to high volume of daily customers.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks and collected payments from customers.
- Explained goals and expectations required of trainees.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Built extensive knowledge of menu items and wine pairings to drive sales.
- Trained new employees on service standards and menu items to improve onboarding processes.
Server
Ponderosa steakhouses
Pittsburgh, PA
08.2002 - 10.2007
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Cashier Team Lead
Rite Aide Pharmacy
Pittsburgh, PA
05.2004 - 04.2007
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed refunds for worn, damaged and broken merchandise.
- Helped with purchases and signed customers up for rewards program.
Education
GED -
Wilmington Area High School
New Wilmington, PA06.2003
Skills
- Beer, Wine and Soju Cocktails
- Health Codes Compliance
- Maintaining Glassware Stock
- Proficient in Mixology
- Anticipating Guest Needs
- Safe Serving Knowledge
- Suggestive Selling
- Extensive Spirits Knowledge
- Outstanding Customer Service
- Responsible Serving
- Handling Difficult Customers
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Identification and Compliance
- Teamwork and Professionalism
- Interpersonal Relationships
- Cash Handling and Management
- Monitoring Alcohol Consumption
- Age Identification and Compliance
- Cleaning and Sanitizing
- Cocktail Service
- Multitasking and Prioritization
- Hospitality and Guest Service
- Food Service
- Cocktail List Development
- Able to Stand 8 Hours
- Maintaining a Clean Bar
- Employee Training
- Cash Register Operation
- Extensive Beer Knowledge
- Cash and Credit Transactions
- Organizational Ability
- Outgoing Personality
- Balancing the Cash Register
Certification
- Ramp Certification Training - [2007-present]
Timeline
Bartender
Jackman Inn
07.2017 - 04.2019
Server Trainer
Fox and Hound Sports Bar
09.2007 - 05.2009
Cashier Team Lead
Rite Aide Pharmacy
05.2004 - 04.2007
Server
Ponderosa steakhouses
08.2002 - 10.2007
House Cleaner
Self
09/01/18 - Current
Bartender
Paradise Island Bowl
05/09/09 - 05.2023
GED -
Wilmington Area High School