Results-driven administrative and operations professional with five years of experience enhancing compliance, safety procedures, and team training in high-volume environments. Pursuing a Bachelor of Business Administration in Human Resources with a 3.9 GPA. Expertise in documentation, cross-departmental collaboration, and process improvement, along with strong communication and problem-solving skills.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Administrative Assistant
Blair Drug and Alcohol Partnerships
Altoona, PA
05.2026 - Current
Coordinated communication with treatment providers to obtain and verify documentation for funding authorizations, ensuring timely processing.
Coordinate communication with treatment providers to obtain and verify required documentation for funding authorizations.
Follow up on missing or incomplete documentation to help prevent delays in authorization and service processes.
Supported daily office operations by managing sensitive information and maintaining organized records, facilitating efficient information handling.
Administrative Assistant
Pyramid Healthcare
Duncansville, Pennsylvania
10.2025 - 05.2026
Provided administrative support to the executive team, including scheduling and managing calendars.
Handled incoming calls, emails, and inquiries to provide timely and professional responses.
Managed daily office operations and maintained organized filing systems.
Facilitated communication between departments to enhance information sharing and collaboration.
Developed and maintained relationships with vendors and service providers to improve service delivery.
Handled confidential documents in an organized fashion according to established protocol.
Developed and maintained filing systems for confidential documents and records.
Managed database systems containing customer contact information.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Led and trained new associates, fostering a safety-first culture and guiding career and educational development.
Ensured product and food quality standards by performing detailed inspections and monitoring for compliance with safety and handling regulations.
Managed customer communications, resolving delivery issues and rescheduling orders while collaborating with logistics teams and drivers for timely service.
Supported cross-departmental collaboration to strengthen efficiency and reinforce safety protocols.
Managed store keys to ensure secure access and prevent unauthorized entry., protected high-ticket merchandise, and supported loss prevention initiatives.
Participated in truck unloading and verified shipments, ensuring inventory accuracy and timely processing.
Provided operational feedback to leadership, enhancing compliance and enriching customer experience.
Machine Operator & Quality Control
CABINET WORKS
Mount Union, USA
01.2021 - 01.2022
Ensured compliance with safety and quality benchmarks by maintaining strict quality control standards through visual and procedural inspections.
Operated specialized woodworking machinery to ensure precision in handling high-cost materials, contributing to overall product integrity.
Optimized production workflow by streamlining material preparation and framebuilding processes.
Minimized material waste and ensured proper storage and handling practices to promote environmental responsibility.
Education
Bachelor of Science - Human Resources
Purdue University Global
Lafayette, IN
01-2027
Skills
Administrative assistance
Office management
Records administration
Standard operating procedures
Data management
Client support
Microsoft Office
Safety compliance
Issue resolution
Inventory control
Process optimization
Employee training
Office technology support
Team collaboration
Cross-department communication
Insurance processing
Accomplishments
Phi Theta Kappa Honor Society
Delta Mu Delta International Business Honor Society.
Certification
Coursera-Data Analysis using Microsoft Excel, Coursera-Microsoft Office 365, Microeconomics (ECON1002), Conflict Resolution (ConRes1000), Introduction to Business (BUSI1001), Financial Accounting (BUSI 1010), Test Out PC Pro Certification - Proficient in PC hardware/software troubleshooting and system safety, Coursera-Business Analysis & Process Management