Aubrey Routte
Richmond,KY
Summary
I am highly motivated and hard-working, with a background in retail sales, customer service and product knowledge. I've found the ability to achieve goals through effective communication and understanding of customer needs. I have problem-solving abilities and feel I am able to create a more positive environment in my place of work.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
EssilorLuxottica
Crestview HIlls, KY
12.2024 - Current
- Conducted regular stock checks, reported discrepancies, and ordered stock replenishments as needed.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Recommended, selected, and located merchandise based on customer desires.
- Handled returns and exchanges
- Handled cash and card payments
- Regularly handled deposits
- Described merchandise and explained use, operation, and care.
- Addressed customer questions and concerns regarding products and services.
Hostess
Via Vite
Cincinnati , OH
05.2024 - 09.2024
- Assisted servers during busy periods.
- Answered telephones to take reservations or answer any other questions.
- Cleaned and restocked counter areas and server supplies.
- Performed regular restroom checks to restock and clean.
- Escorted guests to the seating area, furnished menus, and highlighted daily specials.
- Checked dining and serving areas for cleanliness and readiness for guests.
- Resolved any customer complaints or issues quickly and professionally.
Hostess/Server
The Pub, Tavern Restaurant Group
Rookwood, OH
03.2023 - 05.2024
- Greeted customers, answered questions, and recommended specials.
- Cleaned and restocked counter areas, replenished cash drawers, and checked stock
- Handled cash and card payments
- Checked/restocked and cleaned restrooms
- Helped the servers, food runners, and bussers for efficiency
- Communicated with servers about new tables, changes in food availability, and customer comments.
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other staff
Education
Bachelor of Arts - International Relations/Pre-Law
Eastern Kentucky University
Richmond, KYSkills
- Upselling strategies
- Customer engagement
- Time management
- Customer service
- Retail sales
- Store opening and closing
- Reliability and punctuality
- Teamwork and collaboration
- Cash handling
- Dining customer service
- Food running
- Exceptional customer service
- Task prioritization
Affiliations
- I am in Delta Zeta at my university, I currently have one committee positions and one assistant position here.
- Regularly participate in community service when I can
Timeline
Retail Sales Associate
EssilorLuxottica
12.2024 - Current
Hostess
Via Vite
05.2024 - 09.2024
Hostess/Server
The Pub, Tavern Restaurant Group
03.2023 - 05.2024
Bachelor of Arts - International Relations/Pre-Law
Eastern Kentucky University