Aubrey Runyons
Elkton,MD
Summary
Proven leader in customer service management at Food Lion, adept in account management and team building. Excelled in resolving customer escalations, enhancing service quality, and implementing loss prevention strategies. Trained teams, ensuring operational excellence and compliance, significantly improving customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Food Lion
North East, MD
10.2020 - Current
- Drove customer escalations to resolution by engaging directly with clients.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with inquiries, complaints and feedback.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Cash Office Associate
Food Lion
North East, Maryland
10.2020 - Current
- Monitored cash limits in registers and performed cash pickups to maintain security.
- Processed refunds and credits due to customers in a timely manner.
- Implemented loss prevention strategies to minimize discrepancies and fraud.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Ensured the cash office was organized, clean, and operated efficiently.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
Education
High School Diploma -
North East High School
North East Maryland05-2021
High School Diploma -
Cecil County School Of Technology
Elkton Maryland 05-2021
Some College (No Degree) -
Cecil College
North East Maryland Skills
- Account management
- Cash handling
- Customer relations
- Schedule coordination
- Problem investigation
- Solutions planning
- Team building
Timeline
Assistant Customer Service Manager
Food Lion
10.2020 - Current
Cash Office Associate
Food Lion
10.2020 - Current
High School Diploma -
North East High School
High School Diploma -
Cecil County School Of Technology
Some College (No Degree) -
Cecil College