Aubrey Sheridan
Brush,CO
Summary
Compassionate mental health professional skilled in rapport building and cultural sensitivity. Experienced in delivering effective counseling and support to diverse families, ensuring high-quality service and engagement.
Overview
9
9
years of professional experience
Work History
Mental Health Professional II
Centennial Mental Health Center
Brush, CO
06.2016 - Current
- Delivered mental health counseling services to clients with diverse challenges through telehealth, phone, and in-person methods.
- Provided individual, school-based, and family therapy within an outpatient/day treatment program, building trust with children and caregivers.
- Educated clients and families on coping strategies and mental health resources, tailoring communication to varied cultural and socioeconomic backgrounds.
- Collaborated with school staff, service providers, and care coordinators to connect families with additional resources and supports.
- Maintained accurate clinical records for large caseloads in compliance with industry standards. Assessed family needs to customize communication strategies effectively.
Remote Coaching/Customer Service
Jenny Craig
Belmont, CA
01.2022 - 05.2023
- Engaged the client through weekly care and confirmation calls, ensuring follow-through and strong relationships in a fully remote environment.
- Delivered persuasive presentations and outreach calls to potential clients, effectively communicating program value, and motivating engagement.
- Maintained detailed documentation of client interactions and enrollment activities in digital systems with accuracy and efficiency.
- Handled sensitive client concerns with professionalism and composure, escalating issues appropriately to ensure resolution and trust.
- Adapted quickly to new processes and technology while maintaining a high call volume (40-50 daily outbound/inbound calls).
Education
Master of Science - Professional Counseling
Grand Canyon University
Phoenix, AZ08.2016
Bachelor of Arts - Psychology with a minor in Sociology
University of Arizona Global Campus (Ashford University)
Chandler, AZ11.2011
Skills
- Rapport building and high emotional intelligence, skilled at engaging diverse families with empathy and cultural sensitivity
- Strong consultative communication, able to guide parents through sensitive, complex conversations
- Organized and detail-oriented, diligent with documentation, follow-up, and case tracking
- Experienced with a high call volume of 40 daily
- Adaptable and resourceful, quick to learn new workflows, and navigate evolving processes
- Passionate about equitable access to mental health care, and reducing barriers for children and families
- Proficient in Google Suite, Microsoft Office, and telehealth/remote communication platforms
Timeline
Remote Coaching/Customer Service
Jenny Craig
01.2022 - 05.2023
Mental Health Professional II
Centennial Mental Health Center
06.2016 - Current
Master of Science - Professional Counseling
Grand Canyon University
Bachelor of Arts - Psychology with a minor in Sociology
University of Arizona Global Campus (Ashford University)
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