Aubrey Thomas
San Tan Valley,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in the Marketing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SRP
San Tan Valley, AZ
01/09/23 - Current
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
Advertising Specialist
Microsoft Open Technologies
Chandler, AZ
01.2021 - 11.2022
- Helped develop successful campaigns for diverse customers in all different type of industries
- Reviewed advertising trends and consumer surveys regarding marketing of goods and services to determine best way to promote content
- Targeted advertisers sales message to target consumers, varying tone and language use based on specific demographic
- Matched language and tone of text to specific environments and target audience demographics
- Edited or rewrote existing copy as necessary, and submitted copy for approval by supervisor
- Presented drafts and ideas to clients
- Conducted research and interviews to determine which product's selling features should be promoted.
- Managed multiple projects simultaneously while ensuring deadlines were met within budget constraints.
- Provided training sessions on digital marketing tactics for colleagues who needed assistance understanding the process.
Certified Nursing Assistant / Caregiver
Home Care Assistance
Mesa, AZ
04.2020 - 01.2021
- Transferred patients between beds, wheelchairs, and other locations
- Recorded patient heart rate, pulse, and blood pressure
- Monitored patient conditions and reported problems to nursing staff.
Hostess
Chiles
Mesa, AZ
01.2017 - 08.2020
- Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs
- Used table management system to serve customers and coordinate movement of guests
- Maintained seating charts to optimize station rotations.
Education
Diploma -
Desert Ridge Highschool
Mesa, AZ05.2020
LNA ( Licensed Nursing Assistant ) -
EVIT (East valley Institute of technology)
05.2020
Some College (No Degree) - Customer Service in Utilities
Maricopa Community Colleges - Mesa Community College
Mesa, AZBachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UTSkills
- Call Management
- Account Updating
- Complaint Resolution
- Research
- Complaint Handling
- Active Listening
- Problem Resolution
- Multi-Task Management
- Microsoft Outlook
- Computer Proficiency
- Prioritization
- Critical Thinking
- Customer Education
- Problem-Solving Abilities
- Typing 50 WPM
- Customer Service
- Typing Proficiency
Accomplishments
- Made Honor Roll all 4 years of High School.
- Finished Clinicals earlier than my whole nursing class.
Affiliations
- Transition Team ( Mentoring, Evaluating, and Checker Line) for New Reps
- Service Excellence Ambassador
- Community Events
Timeline
Advertising Specialist
Microsoft Open Technologies
01.2021 - 11.2022
Certified Nursing Assistant / Caregiver
Home Care Assistance
04.2020 - 01.2021
Hostess
Chiles
01.2017 - 08.2020
Customer Service Representative
SRP
01/09/23 - Current
Diploma -
Desert Ridge Highschool
LNA ( Licensed Nursing Assistant ) -
EVIT (East valley Institute of technology)
Some College (No Degree) - Customer Service in Utilities
Maricopa Community Colleges - Mesa Community College
Bachelor of Science - Data Analytics
Western Governors University
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