Aubrey Thompson
Gastonia,NC
Summary
Dynamic cosmetologist with a proven track record at Revel Salon and Color Studio, excelling in customer service and relationship building. Leveraged strong sales skills to boost salon revenue through effective upselling. Recognized for maintaining an organized workspace and delivering exceptional client experiences, fostering loyalty and repeat business.
Overview
2026
2026
years of professional experience
Work History
Cosmetologist
Revel Salon and Color Studio
Lake Wylie, SC
12.2021 - Current
- Provided exceptional customer service to enhance client satisfaction and retention.
- Performed a variety of hair services including cutting, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Educated clients on proper hair care techniques and recommended suitable products.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Waitress
PF Changs Restaurant
Charlotte, NC
2020 - 2021
- Provided exceptional customer service in high-volume dining environment.
- Managed accurate order processing and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and operational procedures to ensure consistency.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Cosmetology
Aveda Institute
Charlotte, NC10.2021
Skills
- Social skills
- Friendly communication
- Active listening
- Relationship building and management
- Workspace organization
- Clear communication
- Sales and upselling
Timeline
Cosmetologist
Revel Salon and Color Studio
12.2021 - Current
Waitress
PF Changs Restaurant
2020 - 2021
Cosmetology
Aveda Institute