Aubreya Harris
Columbus,MS
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and mentoring, while driving performance improvements. Skilled in operations management and staff training, fostering a productive and engaged workforce. Committed to achieving organizational goals through strategic decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
McDonald’s
Columbus, MS
12.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate Of Arts -
East Mississippi Community College
Scooba, MSAssociate Of Applied Science - Medical Billing And Coding
East Mississippi Community College
Scooba, MS12.2021
High School Diploma -
New Hope High School
Columbus, MS05.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Conflict resolution
- Sales management
- Workforce management
- Employee onboarding
- Coaching and mentoring
- Recruiting and interviewing
- Multitasking
- Attention to detail
- Effective communication
- Computer skills
- Hiring and training
- Training and development
- Scheduling and coordinating
- MS office
Certification
Medical billing and coding certification
Timeline
Manager
McDonald’s
12.2014 - Current
Associate Of Arts -
East Mississippi Community College
Associate Of Applied Science - Medical Billing And Coding
East Mississippi Community College
High School Diploma -
New Hope High School