Summary
Overview
Work History
Education
Skills
Timeline
Generic

AUBREY D. MILLER

Shawnee

Summary

Teachable Professional with unending perseverance and a positive attitude. My enthusiastic energy will uplift every work environment! I love a challenge and am ready to make progress!

Overview

9
9
years of professional experience

Work History

Customer Service Representative

BASYS Processing
Lenexa, KS
08.2024 - Current
  • Resolved customer inquiries through various communication channels, enhancing customer satisfaction and retention.
  • Managed escalated issues effectively, utilizing conflict resolution skills to maintain positive customer relationships.

Customer Experience Center Manager

CarMax
Olathe, KS
08.2021 - 08.2024
  • Lead a top performing team that consistently ranks in the top 5% of CEC Sales.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

Customer Experience Consultant

CarMax
Olathe, KS
09.2019 - 09.2021
  • Built strong relationships with customers while taking inbound and outbound calls.
  • Delivered outstanding service to maintain and extend relationship for future business opportunities.

Account Manager

New Horizons Computer Learning Centers
Overland Park, KS
03.2018 - 09.2019
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

SkillPath- Inside Sales Consultant

SkillPath
03.2017 - 02.2018
  • Provided exceptional customer service throughout the entire sales process, from initial inquiry to post-sale support.

Education

Associate Of Applied Business - Business Management

Pueblo Community College
Pueblo, CO
06.2009

Certification - Medical Billing And Coding

US Career Institute
Shawnee, KS
05-2024

Skills

  • Office 365 suite Salesforce NICE Suite IEX Workday Adobe Zendesk
  • Positive Mental Attitude, Empathetic & Respectful
  • Active listening
  • Data entry
  • Customer service

Timeline

Customer Service Representative

BASYS Processing
08.2024 - Current

Customer Experience Center Manager

CarMax
08.2021 - 08.2024

Customer Experience Consultant

CarMax
09.2019 - 09.2021

Account Manager

New Horizons Computer Learning Centers
03.2018 - 09.2019

SkillPath- Inside Sales Consultant

SkillPath
03.2017 - 02.2018

Associate Of Applied Business - Business Management

Pueblo Community College

Certification - Medical Billing And Coding

US Career Institute