Aubrie Price
Edinburg,PA
Summary
Experienced Front Office Specialist. Skills include organizing, prioritizing and accomplishing simultaneous tasks. Dedicated to providing attention to guest needs. Quick and accurate to answering questions, offering information and completing quick check-in or check-out services. Deliver dynamic service and fosters positive relationships with guests and coworkers. Highly motivated, ambitious, career focused and quick to master new skills.
Overview
8
8
years of professional experience
Work History
Front Office Specialist
Southwoods Health Urology
Boardman, OH
05.2022 - 05.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Drafted professional business documents, spreadsheets and correspondence.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Conducted follow up calls with patients after their procedure was completed.
- Distributed treatment and procedural information to patients.
- Checked patient insurance and documented in MicroMD.
Phlebotomist
UPMC Jameson
New Castle, PA
07.2019 - 01.2021
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Provided excellent customer service while interacting with patients.
- Verified collection orders and communicated discrepancies to nurses.
- Input medical and insurance information into database for inclusion in patient records.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified patients using proper procedures prior to specimen collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Documented patient information into electronic medical records system.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Assisted in the training of new phlebotomists.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Followed all safety protocols when handling hazardous materials.
- Compiled and submitted data for demographic research.
- Responded quickly and effectively to emergency situations.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed venipuncture and other blood collection procedures according to established standards.
- Used heel and finger stick methods to obtain blood from capillaries.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimen samples and transported to laboratory for processing.
Sales Representative
AT&T
Canfield, OH
11.2016 - 03.2018
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to outline benefits of products.
- Generated new sales leads through cold calling and networking activities.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained accurate records of all sales and prospecting activities.
- Attended industry events such as conferences, seminars.
- Recommended, selected and located merchandise based on customer desires.
- Created successful strategies to develop and expand customer sales.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained records related to sales for store management.
- Provided technical support for customers using the company's products or services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Assisted in developing promotional materials such as flyers, brochures.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Certificate - Cardio Phlebotomy
Boardman Training Center
Boardman, OH05-2020
High School Diploma -
Shenango High School
New Caslte, PA06-2014
Some College (No Degree) - Early Childhood Education
The University of Texas At El Paso
El Paso, TXSkills
- Records Maintenance
- Insurance Verification
- Medical Terminology
- Records Management
- Patient Care
- Healthcare Terminology
- File Maintenance
- Scheduling and Calendar Management
- Document Control
- Appointment Setting
- Billing and Invoicing
- Check-In Management
- Listening Skills
- Effective Planning
- Time Management
- Cash Handling
- Data Entry
Education and Training
other,other,other
References
References available upon request.
Timeline
Front Office Specialist
Southwoods Health Urology
05.2022 - 05.2024
Phlebotomist
UPMC Jameson
07.2019 - 01.2021
Sales Representative
AT&T
11.2016 - 03.2018
Certificate - Cardio Phlebotomy
Boardman Training Center
High School Diploma -
Shenango High School
Some College (No Degree) - Early Childhood Education
The University of Texas At El Paso