Aubrielle Pina
Summary
Accomplished Dog Groomer and Shift Supervisor with a proven track record at Starbucks and A-1 Dog Grooming, blending expertise in animal handling and staff management. Excelled in creating stress-free environments for pets and enhancing customer satisfaction through exemplary service. Skilled in cash handling and employee training, demonstrating patience, empathy, and multitasking abilities. Reliable and known for handling temperamental animals with relative ease and gentleness. Willing to take on challenges while providing great care to animals. Reliable Shift Lead Starbucks industry, successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Exceptional social skills, communication abilities and customer service background.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
02.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Barista
Starbucks
07.2022 - 08.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Dog Caretaker
08.2021 - 01.2022
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Increased client retention with excellent communication skills, providing regular updates on their pet's wellbeing.
- Enhanced facility cleanliness, minimizing risk of disease transmission among dogs in the facility.
Dog Groomer
A-1 Dog Grooming
04.2021 - 12.2021
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Education
High School Diploma -
Bridgeport Highschool
Bridgeport Tx05-2023
Skills
- Animal handling expertise
- Customer Service
- Patience and Empathy
- Employee Training
- Cash handling expertise
- Inventory control and record keeping
- Inventory Management
- Staff Management
- Multitasking
- Fast Learner
Certification
- Floral Design Certification
- Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Shift Supervisor
Starbucks
02.2024 - 08.2024
Barista
Starbucks
07.2022 - 08.2024
Dog Caretaker
08.2021 - 01.2022
Dog Groomer
A-1 Dog Grooming
04.2021 - 12.2021
High School Diploma -
Bridgeport Highschool