Joshua Munoz
Brockton,MA
Summary
Accomplished Shift Supervisor with a proven track record at Pet Supplies Plus, specializing in staff management and customer satisfaction. Expert in cash handling and conflict resolution, I significantly enhanced operational efficiency and team productivity. My leadership and animal handling skills contributed to maintaining high service standards and workplace safety.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Pet Supplies Plus
Brockton, MA
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Helped manage customers animals, while they were in store
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Overnight Stocker and Receiver
Walmart
Avon, MA
02.2021 - 12.2022
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
Education
GED -
Brockton High
Brockton, MASkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Safety understanding
- Operations Management
- Conflict resolution techniques
- Inventory Management
- Policy Enforcement
- Animal handling
- Animal training
- General organization
- Leadership
Timeline
Shift Supervisor
Pet Supplies Plus
03.2023 - Current
Overnight Stocker and Receiver
Walmart
02.2021 - 12.2022
GED -
Brockton High