Auburn Gaines
Greensboro,NC
Summary
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.
Hardworking Pest Control Technician bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems. Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches and is already received the green card for the structural pest control committee.
Overview
9
9
years of professional experience
Work History
Pest Control Technician
Hawx Pest Control
Greensboro, NC
06.2023 - 11.2023
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
Area Service Representative
Rug Doctor
10.2021 - 05.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld strict standards for quality and performance.
- Delivered accurate service information to meet goal-directed development plan.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Butcher
Publix
07.2018 - 09.2021
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Enforced approved safety codes and cultivated orderly and systematic environment.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
- Educated customers on meat choices and preparation methods to increase sales.
- Arranged cut meat and products in display case for customer viewing and selection.
- Processed beef, pork and chicken for freezer storage.
Trainer
Publix
02.2017 - 06.2018
- Trained newly hired top talent to fill key positions and maximize productivity.
- Traveled across the states of NC and Virginia, opening 34 new stores
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Monitored training effectiveness through observation and metrics analysis.
Customer Service Specialist
Publix
06.2014 - 02.2017
- Explained benefits, features and recommendations to maximize client retention.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Baker County Senior High School
Glen Saint Mary, FL05.2014
Skills
- Account Management
- System Updates
- Payment Acceptance
- Membership Renewals
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Service
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Chemical Storage
- Company Branding
- Pest Removal
- Service Sales
Timeline
Pest Control Technician
Hawx Pest Control
06.2023 - 11.2023
Area Service Representative
Rug Doctor
10.2021 - 05.2023
Butcher
Publix
07.2018 - 09.2021
Trainer
Publix
02.2017 - 06.2018
Customer Service Specialist
Publix
06.2014 - 02.2017
High School Diploma -
Baker County Senior High School