Audelina Martinez
SAN MATEO,CA
Summary
Driven IT professional with a strong foundation in IT logistics and asset management. With over 8 years of experience in customer service and a deep-seated passion for technology, I aim to contribute to my next role by ensuring efficient, risk-managed IT asset processes.
Overview
9
9
years of professional experience
Work History
IT Logistics Technician
Chan Zuckerberg Initiative
04.2022 - Current
- Led IT hardware and software procurement, asset, and inventory management initiatives
- Collaborated across departments, including Facilities, HR, and Business Systems
- Managed backup and restoration systems, ensuring data integrity across platforms
- Maintained documentation for processes, aligning with company and business unit standards.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Retail Sales Manager
Plato's Closet
11.2014 - 08.2023
- Oversaw team training, motivation, and sales targets; consistently met senior management goals
- Enhanced customer experience through informed product recommendations and efficient transaction processing
- Managed inventory, stocking, and merchandising design implementations.
User Operations Specialist (Internship)
Asana
07.2020 - 01.2021
- Responded to user requests, resolved trouble tickets, and maximized system uptime
- Became a product liaison between Product Team and customers, providing valuable insights
- Analyzed support tickets and provided reports to the Product Team, offering a customer-centric perspective.
Retail Sales Assistant
Nordstrom
03.2018 - 05.2018
- Achieved daily commission goals and collaborated with management on sales targets
- Ensured timely inventory management and assisted in store operations.
Education
IT Helpdesk -
Year Up
San Francisco, CA01.2021
Skills
- Asset Management: Proficient in IT asset procurement, distribution, and logistics
- Tech Platforms: Comfortable with Microsoft Excel, PowerPoint, Jira, and Asana
- Cross-functional Collaboration: Proven ability to work seamlessly with various departments
- Documentation: Strong experience in maintaining standard processes and procedures
- Customer Service: Over 8 years in roles prioritizing customer experience, problem-solving, and support
- Attention to Detail: Demonstrated in roles requiring data entry, inventory control, and project coordination
Timeline
IT Logistics Technician
Chan Zuckerberg Initiative
04.2022 - Current
User Operations Specialist (Internship)
Asana
07.2020 - 01.2021
Retail Sales Assistant
Nordstrom
03.2018 - 05.2018
Retail Sales Manager
Plato's Closet
11.2014 - 08.2023
IT Helpdesk -
Year Up
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