Audelina Martinez

SAN MATEO,CA

Summary

Driven IT professional with a strong foundation in IT logistics and asset management. With over 8 years of experience in customer service and a deep-seated passion for technology, I aim to contribute to my next role by ensuring efficient, risk-managed IT asset processes.

Overview

years of professional experience

Work History

IT Logistics Technician

Chan Zuckerberg Initiative

Redwood City

04.2022 - Current

Led IT hardware and software procurement, asset, and inventory management initiatives
Collaborated across departments, including Facilities, HR, and Business Systems
Managed backup and restoration systems, ensuring data integrity across platforms
Maintained documentation for processes, aligning with company and business unit standards.
Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.

Retail Sales Manager

Plato's Closet

11.2014 - 08.2023

Oversaw team training, motivation, and sales targets; consistently met senior management goals
Enhanced customer experience through informed product recommendations and efficient transaction processing
Managed inventory, stocking, and merchandising design implementations.

User Operations Specialist (Internship)

Asana

San Francisco

07.2020 - 01.2021

Responded to user requests, resolved trouble tickets, and maximized system uptime
Became a product liaison between Product Team and customers, providing valuable insights
Analyzed support tickets and provided reports to the Product Team, offering a customer-centric perspective.

Retail Sales Assistant

Nordstrom

03.2018 - 05.2018

Achieved daily commission goals and collaborated with management on sales targets
Ensured timely inventory management and assisted in store operations.

Education

IT Helpdesk -

Year Up

San Francisco, CA

01.2021

Skills

Asset Management: Proficient in IT asset procurement, distribution, and logistics
Tech Platforms: Comfortable with Microsoft Excel, PowerPoint, Jira, and Asana
Cross-functional Collaboration: Proven ability to work seamlessly with various departments

Documentation: Strong experience in maintaining standard processes and procedures
Customer Service: Over 8 years in roles prioritizing customer experience, problem-solving, and support
Attention to Detail: Demonstrated in roles requiring data entry, inventory control, and project coordination

Timeline