Audinga Sprindyte
Lisle,IL
Summary
Competent, hardworking and highly motivated individual, possessing excellent organizational and interpersonal skills; ready to apply experience, expertese and expand in a new team.
Overview
5
5
years of professional experience
Work History
Dispatcher/ General Manager
Naperville Limousine
08.2020 - 09.2024
- Planning the day for the drivers/scheduling.
- Working with company drivers, sub contractors and different companies with "farm out" process to ensure smooth and efficient day.
- Tracking flights and traffic to ensure timely arrivals.
- Prioritizing calls based on urgency and importance.
- Communication with drivers and clients in delivering smooth and optimal travel process.
- Helping the clients find the best service/ vehicle that will meet their needs for their occasion or traveling process.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked the progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
Driver Recruiter
State Express
10.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted background checks and reference verifications, ensuring all hires met strict safety standards and qualifications.
- Actively sought feedback from current drivers on ways to improve company culture and reduce attrition rates.
- Coordinated closely with personnel to facilitate timely completion of requisite paperwork and documentation.
- Maintained accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.
- Provided regular updates to management regarding the status of driver recruitment efforts, highlighting successes and areas for improvement.
- Collaborated closely with operations teams to understand staffing needs and calibrate recruitment efforts accordingly.
- Negotiated competitive pay that attracted top talent while remaining within budgetary constraints.
Education
Associate of Science - Business Administration And Management
College of DuPage
Glen Ellyn, IL05.2014
High School Diploma -
Naperville Central High School
Naperville, IL05.2012
Skills
- Education and understanding of supply chain and its complex logistics system of production and distribution
- Critical thinking and problem solving
- Oral and written communications
- Ability to process high capacities in a fast paced environment
- Customer and team oriented individual
- Effective negotiation
- Cold calling
- Performance tracking
Languages
Lithuanian
Native or Bilingual
English
Native or Bilingual
Timeline
Driver Recruiter
State Express
10.2024 - Current
Dispatcher/ General Manager
Naperville Limousine
08.2020 - 09.2024
Associate of Science - Business Administration And Management
College of DuPage
High School Diploma -
Naperville Central High School