Audjana Sims
Denver,CO
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Extremely dedicated great time management and I learn very fast.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Denver, CO
09.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Managed access control systems, verifying credentials for entry into restricted areas.
- Prepared detailed incident reports for management review and investigation purposes.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Supervisor
Unifi Aviation
Denver, CO
06.2023 - 09.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Debt Resolution Specialist
Rausch Sturm Law Firm
05.2020 - 05.2023
- Specialized in meeting with consumers to negotiate resolution of debt that satisfied the plaintiffs requirements
- Communicated the litigation aspect of the consumers file and the options that were available upon analyzing financial questionnaires
- Identified federal, state, and county laws to maintain legal compliance
- Forwarded appropriate files to the respective jurisdiction for satisfaction or release
- Continued litigation for delinquent files that included possible garnishment, lien, or judgement
- Maintained KPIs that were evaluated on a daily basis, consisting of collection goals, call audits, and call statistics, data entry.
Customer Service Rep
Primesource
07.2019 - 05.2020
- Assisted clients in the call center for Bank of America which I helped with their banking transactions, while building relationships and undercovering financial needs
- Provided top tier customer service and ensured that satisfaction was obtained
- Suggested additional products and services that would benefit the client.
Education
HIGH SCHOOL DIPLOMA -
THORNTON HIGH SCHOOL
05.2018
Skills
- Customer engagement strategies
- Precision and detail orientation
- Solution-oriented mindset
- Clear written communication
- Documentation practices
- Time efficiency techniques
- Flexible adaptability skills
- Cash operations management
- Scheduling expertise
- Inventory oversight strategies
- Process improvement methodologies
- Management of operations processes
- Analytical data skills
- Leadership in team settings
References
References are available upon request.
Timeline
Security Officer
Allied Universal Security Services
09.2024 - Current
Supervisor
Unifi Aviation
06.2023 - 09.2024
Debt Resolution Specialist
Rausch Sturm Law Firm
05.2020 - 05.2023
Customer Service Rep
Primesource
07.2019 - 05.2020
HIGH SCHOOL DIPLOMA -
THORNTON HIGH SCHOOL