Audra Cassell
Aubrey,TX
Summary
Skilled professional with history of taking on challenging projects while reducing costs and improving efficiency. Detail oriented with a team mindset.
Overview
15
15
years of professional experience
Work History
Server
Villa Grande Mexican Restaurant
06.2026 - Current
- Greet and serve customers
- Took orders and entered them into restaurant POS system for accurate processing
- Completed side work supporting table service (Prep refrigerator, wait station, tortilla machine) to maintain operational efficiency
- Compiled end-of-shift report detailing daily transactions to inform management of sales activity
Purchasing Manager
C&C Wholesale
08.2025 - 01.2026
- Executed purchase orders for stock and direct shipments to ensure timely delivery.
- Engaged with suppliers and management representatives to coordinate stock and direct ship orders.
- Reviewed inventory levels across branches to optimize stock distribution and determined necessary transfers between locations on scheduled trucks.
- Created inventory reports using software to track stock levels and identify products for purchase.
- Collaborated with warehouse staff to facilitate inventory receipt and system updates. to receive inventory into the system
Claims Administrator, Customer Service, Receptionist
Adleta Corporation
11.2017 - 08.2025
- Accepted, sorted, disposed of and shipped claim samples
- Submitted claim requests to manufacturers
- Created claims for specific retailers and account managers
- Maintained contact with our manufacturers, account managers, senior management and retailers via email, phone and claim sites throughout the claim process
- Updated status of claims through the Adleta web claims portal
- Issued credit for approved claims, facilitating customer satisfaction and maintaining positive relationships
- Generated and maintained various claim reports
- Created a formal claim manual as well as resource materials for management and sales team
- Coordinated training sessions for sales team, enhancing product knowledge through supplier and inspector insights
- Placed orders for customers in our program
- Processed changes and cancellations for customer orders
- Supplied product details (spread rates for adhesive, length of trim and molding quantity per carton of flooring)
- Greeted and directed our valued customers
- Received and directed calls on a multi-line system
- Prepared and mailed invoices
- Courtesy called our retailers in regard to display deliveries and rescheduled display shipments as necessary
- Maintained lobby appearance
- Assisted management with a range of administrative tasks
- Assisted in company events including the annual product show
Maid
Maidpro
05.2016 - 11.2017
- Interacted with customers face-to-face, performed deep cleaning for residences and businesses, processed payments, and coordinated with main office.
- Cleaned residential properties following company standards and protocols.
- Organized cleaning supplies and equipment for efficient workflow.
- Communicated effectively with clients to understand specific cleaning needs.
Teller
Wells Fargo
04.2014 - 02.2016
- Assisted customers face-to-face with banking transactions, ensuring a positive and efficient service experience.
- Processed customer transactions accurately and efficiently.
- Provided exceptional service to enhance customer satisfaction.
- Managed cash drawers and balanced daily cash records.
Server
Raphael's Mexican Restaurant
03.2013 - 06.2014
- Bussed tables, engaged customers, prepared food, managed opening and closing of the store, maintained cleanliness of sections, delivered food, processed to-go orders, and restocked condiment containers.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
Recruitment Coordinator
Self-opportunity Recruiting/Advertising firm
02.2012 - 03.2013
- Answered multiple line phone system, screened resumes from email and job sites, conducted phone interviews, cold called candidates, and scheduled interviews for job fairs.
- Communicated with clients regarding ad style and placement, provided ad proofs via email, posted ads on career sites like Monster and CareerBuilder, created ads using Photoshop, and maintained updated client files.
- Coordinated recruitment processes for diverse client needs across multiple industries.
- Managed applicant tracking system to streamline candidate sourcing and communication.
- Developed job descriptions and postings to attract qualified candidates effectively.
Education
High School -
Billy Ryan High School
12-2012
Skills
- Point of Sale
- Customer service
- Client relationship management
- Attention to detail
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Organization
- SOP creation and adherence
- Data entry
Timeline
Server
Villa Grande Mexican Restaurant
06.2026 - Current
Purchasing Manager
C&C Wholesale
08.2025 - 01.2026
Claims Administrator, Customer Service, Receptionist
Adleta Corporation
11.2017 - 08.2025
Maid
Maidpro
05.2016 - 11.2017
Teller
Wells Fargo
04.2014 - 02.2016
Server
Raphael's Mexican Restaurant
03.2013 - 06.2014
Recruitment Coordinator
Self-opportunity Recruiting/Advertising firm
02.2012 - 03.2013
High School -
Billy Ryan High School